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Alison Stewart

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RE: Does Otto (support chat) work for anyone?

Posted By Alison Stewart 09-19-2023 08:22
Found In Egroup: Open Forum \ view thread
Hi Joe, thank you for contributing to the 8x8 Community. I respond to you privately to explain what happened on your chat. We really value you bringing this to our attention so we can provide a better service in the future, and I apologise you have had a bad experience. ------------------------------ ...

RE: Simultaneous Ring Group and Missed Call Stats

Posted By Alison Stewart 08-15-2023 04:48
Found In Community: Open Forum \ view thread
Hi Greg Thank you for contributing to the 8x8 Community. If it rings all users and only one answers, the other users will receive a missed call notification as they have technically missed the call. You can disable missed call notifications in the app by going to Settings > Notifications > Advanced Settings ...

RE: Auto Attendants UK , can you direct an option to a public number like NHS 24?

Posted By Alison Stewart 08-15-2023 04:24
Found In Community: Open Forum \ view thread
Hi Dawn, Thankyou for contributing to the 8x8 Community. I can confirm that if you 'route to' 111 it will redirect to NHS 24. I hope that helps.

RE: Stopping recording when taking a web payment

Posted By Alison Stewart 08-10-2023 01:46
Found In Egroup: Open Forum \ view thread
Hi Thank you for contributing to the 8x8 Community. 8x8 recognises the potential value of Oak's integration, but as 8x8 is not a PCI Qualified Security Assessor, we are not able to say whether or not this would make the customer's solution compliant. We are not permitted to make any comment on anyone's ...

RE: 8x8 Day Raffle

Posted By Alison Stewart 08-09-2023 04:25
Found In Egroup: Open Forum \ view thread
Hi Doug, Thank you for your feedback and I'm sorry you've found it frustrating to enter the raffle. I will investigate this a bit further and contact you with a more detailed response. ------------------------------ Alison Stewart 8x8 ------------------------------

RE: 2 outbound queues on 1 campaign?

Posted By Alison Stewart 07-21-2023 06:49
Found In Egroup: Open Forum \ view thread
Hi Drew Thankyou for your question. I can see your query is being dealt with by our Support Team as they need some more specific details. Please let us know if there's anything else you need assistance with. ------------------------------ Alison Stewart 8x8 ------------------------------

RE: Auto-Attendant & Company Directory

Posted By Alison Stewart 07-19-2023 06:08
Found In Egroup: Open Forum \ view thread
Hi Ozzy Ideally, you would need to set up a recording for each user which states their first and last name. This will then play when customer selects the "Company Directory" option within their Auto Attendant https://support.8x8.com/business-phone/voice/admin-console/phone-system-settings/auto- ...

RE: call forwarding

Posted By Alison Stewart 07-11-2023 02:17
Found In Egroup: Open Forum \ view thread
Dear Kris I'm sorry you have experienced frustration with your 8x8 call forwarding. I'm going to open a case in order for one of our engineers to help you with this. ------------------------------ Alison Stewart 8x8 ------------------------------

RE: How long did Pending Carrier Approval take for you? SMS messages not working at all

Posted By Alison Stewart 07-10-2023 07:02
Found In Egroup: Open Forum \ view thread
Dear Travis I'm sorry you are having issues with Pending Carrier Approval. I have your case details so I will pass this to our Support Team to progress your case. ------------------------------ Alison Stewart 8x8 ------------------------------

RE: How long did Pending Carrier Approval take for you? SMS messages not working at all

Posted By Alison Stewart 07-10-2023 06:45
Found In Egroup: Open Forum \ view thread
Dear Sam I'm sorry you are experiencing issues with your SMS messages and I apologise you haven't been able to get a resolution. I will contact our Support Team to progress this and get a resolution. ------------------------------ Alison Stewart ------------------------------

RE: Admin Console | Devices

Posted By Alison Stewart 07-04-2023 01:29
Found In Egroup: Open Forum \ view thread
Dear Howard I am sorry you have not received a resolution to your issue regarding deleting a device on Admin Console. I will contact the Support Team to provide further assistance. ------------------------------ Alison Stewart ------------------------------

RE: Does anyone have any experience setting up Ascom i63 phones to operate with 8x8's Bring Your Own Device (BYOD)

Posted By Alison Stewart 03-29-2023 06:00
Found In Egroup: Open Forum \ view thread
Hi John Thankyou for posting your question. I can see you have a case open with our Support Team regarding this issue, so I will leave it with your assigned Engineer to assist you. ------------------------------ Alison Stewart ------------------------------

RE: DND not causing a ring group to run When all members are busy rule

Posted By Alison Stewart 03-28-2023 04:36
Found In Community: Open Forum \ view thread
Hi Jordan You might find this Knowledgebase article useful https://support.8x8.com/cloud-phone-service/voice/admin-console/work-group-settings/ring-groups/Fast_Busy_When_Forwarding_Calls_from_AA%2F%2FRing_Group_to_an_External_Number If this doesn't resolve your issue please contact our Support Team and ...

RE: Handsets

Posted By Alison Stewart 03-28-2023 04:14
Found In Community: Open Forum \ view thread
Hi Steve That should be possible with 8x8. If you contact our Sales Team they will be happy to help find the best solution for you and how you can port your numbers. https://www.8x8.com/

RE: Agent Workspace Missing Information

Posted By Alison Stewart 03-10-2023 08:02
Found In Egroup: Open Forum \ view thread
Hi Drew As this is quite a specific issue to you our Support Team raised a case and will be in contact with you shortly. ------------------------------ Alison Stewart ------------------------------

RE: Anyone here having VCC issues i.e., intermittent network connectivity beginning 2/21 at 11:20 PM Manila (3:20 PM GMT)?

Posted By Alison Stewart 02-22-2023 05:12
Found In Egroup: Open Forum \ view thread
Hi Rommel I can see our Support Team is dealing with your case. I am sorry for the inconvenience caused to you. ------------------------------ Alison Stewart ------------------------------

RE: Lag time before called party's phone rings

Posted By Alison Stewart 12-21-2022 04:11
Found In Community: Open Forum \ view thread
Hello Mitch I'm sorry you are experiencing issues with lag on calls. There isn't a known issue that would be causing this problem. Could you raise a case with our Support Team, they will be happy to help you resolve this issue.

RE: SMS Not Being Received - Now Calling 8x8 # a "Landline"???

Posted By Alison Stewart 11-28-2022 05:44
Found In Egroup: Open Forum \ view thread
If you reply to me privately with the case number I will ask our Support Team to review your case. Thankyou ------------------------------ Alison Stewart ------------------------------

RE: SMS Not Being Received - Now Calling 8x8 # a "Landline"???

Posted By Alison Stewart 11-24-2022 04:24
Found In Egroup: Open Forum \ view thread
Hi There are no known issues with SMS. If you are still receiving reports of an issue please raise a case with our Support team, they will look at examples to investigate the issues you are encountering. Thankyou ------------------------------ Alison Stewart ------------------------------

RE: No Customer Support or Billing Team in UK

Posted By Alison Stewart 11-24-2022 04:15
Found In Egroup: Open Forum \ view thread
Hi Jay Your Account Manager and the Manager of the area are dealing with your case. Your issue will be dealt with you personally through your case and Account Manager. ------------------------------ Alison Stewart ------------------------------