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Alison Stewart

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RE: Report on "saved as draft" emails

Posted By Alison Stewart 04-09-2024 03:03
Found In Egroup: Open Forum \ view thread
Hi Dawn, thank you for your input. I will make our product team aware of your suggestion for draft emails. ------------------------------ Alison Stewart 8x8 ------------------------------

RE: My Recordings Feature

Posted By Alison Stewart 03-28-2024 06:57
Found In Community: Open Forum \ view thread
Hi Bradley, I have opened a support case for you, as your first issue could be a fault. One of out team will reach out to you soon.

RE: My Recordings Feature

Posted By Alison Stewart 03-27-2024 04:15
Found In Community: Open Forum \ view thread
Hi Bradley, I am getting one of our support team to investigate your queries and provide a response. Thank you for contributing to the 8x8 Community.

RE: Headphones and External Speakers

Posted By Alison Stewart 03-21-2024 03:40
Found In Community: Open Forum \ view thread
Hi Jarad, Could you let me know if you've been able to configure your headset and external speakers as needed? Our support team would love to help you if you are still having issues. Please let us know if you need further assistance.

RE: Scheduled Reports

Posted By Alison Stewart 03-21-2024 03:19
Found In Egroup: Open Forum \ view thread
Hi Christina, Thank you for contributing to the 8x8 Community. I will pass on your suggestion to our Product Team, we appreciate suggestions for improvement. ------------------------------ Alison Stewart 8x8 ------------------------------

RE: Speech & Transcript

Posted By Alison Stewart 03-20-2024 07:56
Found In Egroup: Open Forum \ view thread
Hi Lee, Thank you for contributing to the 8x8 Community. I'm sorry you are having problems with the speech transcription. Our current transcription service aims to maintain high accuracy across all available languages and please note we are continuously trying to improve the quality of the transcriptions ...

RE: Difficulty accessing 8x8 support?

Posted By Alison Stewart 02-01-2024 03:19
Found In Egroup: Open Forum \ view thread
Hi David, thank you for contributing to the 8x8 Community. I have identified the case you are referring to, this is now being dealt with by a senior member of the team who will contact you shortly. ------------------------------ Alison Stewart 8x8 ------------------------------

RE: Difficulty accessing 8x8 support?

Posted By Alison Stewart 01-31-2024 03:59
Found In Egroup: Open Forum \ view thread
Hi Fay, I am sorry to hear you have not heard back from our support team. Could you send me a message with the case number and I will investigate for you. ------------------------------ Alison Stewart 8x8 ------------------------------

RE: 8x8 Persistent Connection with MS Teams

Posted By Alison Stewart 01-16-2024 03:29
Found In Egroup: Open Forum \ view thread
Hi Claire, thank you for contributing to the 8x8 Community. I'm sorry you are having issues with connection to MS Teams. I will open a support case for you, so this can be investigated. ------------------------------ Alison Stewart 8x8 ------------------------------

RE: Unable to paste screen shots within Support Portal application

Posted By Alison Stewart 12-20-2023 02:39
Found In Egroup: Open Forum \ view thread
Hi Andy, Thanks for your question. I will pass this on to the team responsible for the 8x8 Support Portal to see if this would be possible. We appreciate your contribution to the 8x8 Community. ------------------------------ Alison Stewart 8x8 ------------------------------

RE: Issues with 8x8 Work for Mobile iPhone application

Posted By Alison Stewart 12-13-2023 04:01
Found In Egroup: Open Forum \ view thread
Hi Michael, Thank you for contributing to the 8x8 community. I'm going to open a support case for this issue to allow our support team to investigate the problems you are experiencing. ------------------------------ Alison Stewart 8x8 ------------------------------

RE: 8x8 URL Redirection to CPaaS

Posted By Alison Stewart 12-07-2023 03:06
Found In Egroup: Open Forum \ view thread
Hi Rommel, Thank you for contributing to the 8x8 Community. I will get this issue looked into for you by the relevant team. ------------------------------ Alison Stewart 8x8 ------------------------------

RE: 8X8 Team division

Posted By Alison Stewart 12-04-2023 02:47
Found In Egroup: Open Forum \ view thread
Hi Jay, I am sorry this issue has not been resolved for you yet. Your case is currently with the engineering team, who are investigating with the carrier. The engineer will update you on the progress as soon as possible. ------------------------------ Alison Stewart 8x8 --------------------------- ...

Nir Galpaz introducing the 8x8 Support Transformation Project

Posted By Alison Stewart 11-09-2023 08:36
Found In Community: Support Blogs
Welcome to the 8x8 Customer Support Blog Series Author: Nir Galpaz To our valued customers: If we haven’t yet talked, messaged, or met, I’d like to take the time to introduce myself here. As 8x8’s GVP of Support and Technical Services, I am a results-oriented, award-winning ...

RE: 8x8 Work App

Posted By Alison Stewart 11-03-2023 04:49
Found In Egroup: Open Forum \ view thread
Hi Howard, thank you for using the 8x8 Community. Are you still having issues? If so we would like to help you with this, if you could send me your details I will get our support team to assist. ------------------------------ Alison Stewart 8x8 ------------------------------

RE: Cant reply to responses in my own thread?

Posted By Alison Stewart 10-03-2023 08:45
Found In Egroup: Open Forum \ view thread
Hi Michael, This forum has two ways you can start a thread, either as a question you require an answer to or an open-ended discussion. On this occasion as you set the focus of the thread to question and answer you can't respond to specific answers. We really appreciate you contributing to the 8x8 Community ...

RE: Cant reply to responses in my own thread?

Posted By Alison Stewart 10-03-2023 07:20
Found In Egroup: Open Forum \ view thread
Hi Michael, I apologise that you can't reply, it's not by design. I will take a look and get it fixed for you. ------------------------------ Alison Stewart 8x8 ------------------------------

RE: Does Otto (support chat) work for anyone?

Posted By Alison Stewart 09-19-2023 08:22
Found In Egroup: Open Forum \ view thread
Hi Joe, thank you for contributing to the 8x8 Community. I respond to you privately to explain what happened on your chat. We really value you bringing this to our attention so we can provide a better service in the future, and I apologise you have had a bad experience. ------------------------------ ...

RE: Simultaneous Ring Group and Missed Call Stats

Posted By Alison Stewart 08-15-2023 04:48
Found In Community: Open Forum \ view thread
Hi Greg Thank you for contributing to the 8x8 Community. If it rings all users and only one answers, the other users will receive a missed call notification as they have technically missed the call. You can disable missed call notifications in the app by going to Settings > Notifications > Advanced Settings ...

RE: Auto Attendants UK , can you direct an option to a public number like NHS 24?

Posted By Alison Stewart 08-15-2023 04:24
Found In Community: Open Forum \ view thread
Hi Dawn, Thankyou for contributing to the 8x8 Community. I can confirm that if you 'route to' 111 it will redirect to NHS 24. I hope that helps.