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A number of our users have been experiencing multiple dropped calls per day when using the 8x8 Work App for iPhone. All users have newer phones, are up to date with both the application and their iOS. Here is the behavior: 

• iPhone heats up
• 8x8 Work app freezes, call disconnects shortly thereafter and becomes unresponsive
• User is presented with "Call Active on Another Device" message

To note: these users exclusively use the 8x8 Work for iPhone app.

We have tried switching networks (wifi vs. cellular data), ensuring background app refresh is on, sent many call examples to support and still no resolution. 

Has anyone else experienced a similar issue and what did you do to fix it?

A number of our users have been experiencing multiple dropped calls per day when using the 8x8 Work App for iPhone. All users have newer phones, are up to date with both the application and their iOS. Here is the behavior: 

• iPhone heats up
• 8x8 Work app freezes, call disconnects shortly thereafter and becomes unresponsive
• User is presented with "Call Active on Another Device" message

To note: these users exclusively use the 8x8 Work for iPhone app.

We have tried switching networks (wifi vs. cellular data), ensuring background app refresh is on, sent many call examples to support and still no resolution. 

Has anyone else experienced a similar issue and what did you do to fix it?

Hi Michael,

Thank you for contributing to the 8x8 community.  I'm going to open a support case for this issue to allow our support team to investigate the problems you are experiencing.

A number of our users have been experiencing multiple dropped calls per day when using the 8x8 Work App for iPhone. All users have newer phones, are up to date with both the application and their iOS. Here is the behavior: 

• iPhone heats up
• 8x8 Work app freezes, call disconnects shortly thereafter and becomes unresponsive
• User is presented with "Call Active on Another Device" message

To note: these users exclusively use the 8x8 Work for iPhone app.

We have tried switching networks (wifi vs. cellular data), ensuring background app refresh is on, sent many call examples to support and still no resolution. 

Has anyone else experienced a similar issue and what did you do to fix it?

A number of our users have been experiencing multiple dropped calls per day when using the 8x8 Work App for iPhone. All users have newer phones, are up to date with both the application and their iOS. Here is the behavior: 

• iPhone heats up
• 8x8 Work app freezes, call disconnects shortly thereafter and becomes unresponsive
• User is presented with "Call Active on Another Device" message

To note: these users exclusively use the 8x8 Work for iPhone app.

We have tried switching networks (wifi vs. cellular data), ensuring background app refresh is on, sent many call examples to support and still no resolution. 

Has anyone else experienced a similar issue and what did you do to fix it?

A number of our users have been experiencing multiple dropped calls per day when using the 8x8 Work App for iPhone. All users have newer phones, are up to date with both the application and their iOS. Here is the behavior: 

• iPhone heats up
• 8x8 Work app freezes, call disconnects shortly thereafter and becomes unresponsive
• User is presented with "Call Active on Another Device" message

To note: these users exclusively use the 8x8 Work for iPhone app.

We have tried switching networks (wifi vs. cellular data), ensuring background app refresh is on, sent many call examples to support and still no resolution. 

Has anyone else experienced a similar issue and what did you do to fix it?

I  know in past couple weeks after some earlier ios 17.0.x updates, there have been reports of overheating that Apple is saying was related to  a bug. See if the users are up to date on their ios version, as it might address it:  

https://www.theverge.com/2023/10/4/23903409/iphone-15-pro-overheating-ios-17-0-3-update

A number of our users have been experiencing multiple dropped calls per day when using the 8x8 Work App for iPhone. All users have newer phones, are up to date with both the application and their iOS. Here is the behavior: 

• iPhone heats up
• 8x8 Work app freezes, call disconnects shortly thereafter and becomes unresponsive
• User is presented with "Call Active on Another Device" message

To note: these users exclusively use the 8x8 Work for iPhone app.

We have tried switching networks (wifi vs. cellular data), ensuring background app refresh is on, sent many call examples to support and still no resolution. 

Has anyone else experienced a similar issue and what did you do to fix it?