Support

Hello Bradley, Frontdesk is intended for 8x8 @Work usage and as such transfers can only go to 8x8 @Work extensions but not VCC. ------------------------------ Alina Maxim ------------------------------

Hello, Is it possible for a frontdesk user to transfer a call to an agents VCC extension instead of their 8x8 work extension? The agent's VCC extension is listed on the agent's profile, but it appears the main extension displayed and used for transferring ...

Hi Jonathan, Our contact center was initially set up by 8x8 professional services. While outbound calls to customers correctly change the agent's status to "Busy," there is an issue when an agent calls another agent using the 8x8 contact pad directory. ...

Hi Jonathan, Our contact center was initially set up by 8x8 professional services. While outbound calls to customers correctly change the agent's status to "Busy," there is an issue when an agent calls another agent using the 8x8 contact pad directory. ...

Hi Bradley, thank you for contributing to the 8x8 Community. This article explains post-processing. Please let us know if you have any further questions. ------------------------------ Alison Stewart 8x8 ------------------------------