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  • Posted in: Open Forum

    Anyone from 8x8 Support here who can shed light with Audit Logs not being available for Contact Center? This support article does not address the needs of admins - https://support.8x8.com/cloud-contact-center/virtual-contact-center/administrators/are-audit-logs-available-for-contact-center ...

  • Posted in: Open Forum

    Hi Paul, this worked perfectly! I wasn't sure where to add the bus snippet as the documentation is not clear. I assumed it needed to be added to the oninit function in Angular, not in the 8x8 script. Thank you for the clarification!!! ------------------------------ ...

  • Posted in: Open Forum

    Hi Drew Skip will make the record complete until and unless the disposition code, for example try again, is not applied to the record. If you have a look in the Historical Campaigns reports you can find the details in the Campaign Details report (under ...

  • Posted in: Open Forum

    Hi Chris, Whilst the access to audit logs is not available at the moment, can 8x8 support help us identify the user who made a recent change in contact center i.e., copy/duplicate queues, etc.? Thanks, Rommel ------------------------------ Rommel Pasoquin ...

  • Posted in: Open Forum

    Morning sir, I have implemented it a few times (not on angular ) Here is an example I use from the documentation sorry forgot to add what it would look like in Agent Workspace ------------------------------ Paul Chase 8x8 Network Engineer (Pre-Sales ...