Ask the Expert


8x8 hosts this series of live online learning events where customers can hear from 8x8 product experts on a variety of topics designed to help you make the most of your 8x8 services.

Stay tuned for upcoming events, and check out past sessions below!


Most Recent Session

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Q & A Threads

Date

Session Name

Forum Thread

1/19/22 Tips and Tricks 8x8 Work App

 View Thread

2/16/22 Ring Groups

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3/23/22 8x8 Frontdesk

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4/20/22 Agent Workspace

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5/18/22 8x8 Work

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6/22/22 8x8 Voice for Microsoft Teams

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9/21/22 Admin Console - Tips and Tricks

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10/19/22 8x8 Work Analytics

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12/07/22 Ring Groups & Call Queues

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Past Sessions

Date

Topics Covered

Recording Link

1/19/22
  • Use the Quiet Hours feature
  • Seamless transition from desk phone to mobile
  • Enable one-click call to Video Meeting
  • Get instant access to the global directory and presence status

View Session Recording

8/18/21
  • How to set up 8x8 Work voicemail as an admin and end-user
  • How to access and manage voicemail
  • How to set up and manage Ring Group voicemails
  • What's new? Summer Releases

View Session Recording

6/23/21
  • What is the difference between a Ring Group and a Call Queue?
  • How to set up Ring Groups
  • How to set up Call Queues
  • How to run and understand reports on Work Groups (Call Queues)
  • What's new?

View Session Recording

5/19/21
  • How to create and share dashboards in Contact Center Analytics
  • How to run and understand queue interactions summary reports in Contact Center Analytics
  • How to view and understand agent status changes
  • How to run and understand the interaction details reports in Contact Center Analytics

View Session Recording