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Most Recent Session

Date	Session Name	Forum Thread
1/19/22	Tips and Tricks 8x8 Work App	View Thread
2/16/22	Ring Groups	View Thread
3/23/22	8x8 Frontdesk	View Thread
4/20/22	Agent Workspace	View Thread
5/18/22	8x8 Work	View Thread
6/22/22	8x8 Voice for Microsoft Teams	View Thread
9/21/22	Admin Console - Tips and Tricks	View Thread
10/19/22	8x8 Work Analytics	View Thread
12/07/22	Ring Groups & Call Queues	View Thread

Date	Topics Covered	Recording Link
1/19/22	Use the Quiet Hours feature Seamless transition from desk phone to mobile Enable one-click call to Video Meeting Get instant access to the global directory and presence status	View Session Recording
8/18/21	How to set up 8x8 Work voicemail as an admin and end-user How to access and manage voicemail How to set up and manage Ring Group voicemails What's new? Summer Releases	View Session Recording
6/23/21	What is the difference between a Ring Group and a Call Queue? How to set up Ring Groups How to set up Call Queues How to run and understand reports on Work Groups (Call Queues) What's new?	View Session Recording
5/19/21	How to create and share dashboards in Contact Center Analytics How to run and understand queue interactions summary reports in Contact Center Analytics How to view and understand agent status changes How to run and understand the interaction details reports in Contact Center Analytics	View Session Recording