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Hi Bradley, thanks for your question. I have raised a case with our support team to discuss your questions, due to the complexity. One of our senior engineers will be in contact shortly.
Absolutely Jonathan!! I also never understood why syncing Work and VCC was never added from the start. XR-5596 - Sync 8x8 work status and VCC status
I'm not sure how to reply to someone here sorry. Jonathan Lynn - For some reason the pictures you posted wont show for me. Is what you posted going to produce the same thing as my current problem? My user ...
Thank you both, very helpful and I don't know how I missed that option in the ring group settings! ------------------------------ Matt Read ------------------------------
We've had at least 6 agents somehow click the "Block Caller" button in the 8x8 Work Desktop call logs for the contact centre calling number. I've not tested exhaustively on how each variation of the ...
Hello Mike, This behavior is typically encountered due to improper call forward to voicemail settings. If both agents` call forward to voicemail setup is exactly the same, then this is a job for support ...
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