yeah it's frustrating, nearly all our reporting is based on queue groups rather than agent groups so we have to do our reporting manually. I have been bugging them about this for years now - how difficult ...

Hi Andy, I use custom dashboard in the Analytics. I am able to show TD stats as well as real time waiting. Also there is a grand total button in the widget to total all queues either live or TD. It is ...

Hi Andy, I've raised a feature request or two for the devices feature. It's another one of the least mature areas of Admin Console for my needs. ATA management (yes sadly we still have them) ...

Is there anything in the pipeline to have a search function within the Admin Console > Devices ?? ------------------------------ Andy Cooper ------------------------------

HI, I am looking to see if any one can help in trying to add groups of queues to show RT stats like Waiting in Queue. I can do single queue stats but not a group of queues with the Waiting in Queue RT. ...

Let's connect with Michael LaRoche of Hines & Associates. Please leave your comments and questions for Michael below. If you are interested in being featured in a member spotlight, please email customerreference@8x8.com. ...