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Interactions/New Evaluations

By: Jacqueline Zavodny

I'd like to suggest these enhancements for future versions of 8x8 Quality Management/Interaction Evaluations: 1. The ability to view the percentage of (or number of) questions out of the total which are complete as you're evaluating the call, ...
Reports/Average Quality Scores Report ...

By: Jacqueline Zavodny

We just recently began evaluations within 8x8 and are curious to know what other organizations have used to label these columns. #ContactCenter ------------------------------ Jacqueline Z. ------------------------------
RE: How to Allow Users to Forward a ...

By: Steve Lengua

This solution worked well, and our front desk staff were happy to trade a quick login to a management portal for the added flexibility and control over their ring group. As an added benefit, they can not only forward calls on demand, both internally and ...