Hopefully 8x8 update the documentation around this as it doesn't seem to be very intuitive.

That’s exactly what i did when I first set it up. Like it was hierarchical or something. Glad you’re sorted Lee

Hi Lee, Thank you so much for this! Super helpful! I was stupidly assuming that all three dropdowns (Site, Contact Center, and Group) were all required. I've been fighting with this for weeks.

From what I can see but without knowing all the configuration on your system you just need to change the scope of the storage admin assignment to the relevant users group that they are restricted to viewing. ...

Hi Lee, Really sorry, I thought I was going to get an email alert when a reply came in and didn't see this until today. I created a group of users and set their calls to record. I created two roles for ...

Hi Shawn - I recently set this up as you described above and it is working as expected. It sounds like you have set it up the same as myself. Can you post a screen shot of your storage assignment for one ...