Hi Pedro, run report showing rejected calls timeout. These are usually where I find who is missing calls as it automatically puts them into break status. ------------------------------ Scott Logan ...

Hello Pedro, what you described typically depicts the behavior for a missed interaction: the CSR may quicky handle and wrap up a call, then immediately go in available just to be very quickly offered ...

Hi Alison, this is a demo account I am under at the moment,I will reply privately with the actual account. We have had support tickets open for ages, any help would be appreciated. ------------------------------ ...

Hi Ben, unfortunately, there isn't a definitive answer on how long call logs are kept. It will depend on how many calls you make; the more calls, the quicker the overwrite will be. Carriers require all ...

Hi James, we're sorry you are having issues with your 8x8 service. Could you message me with your account details to ensure we raise the issue with support under the correct account as I have been unable ...

Hi, I am having no end of issues using the 8x8 work app. Call quality is really poor, sometimes delays on audio at the beginning of a call, call dropping out mid call, delay on the line and more. It seems ...