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Contact Center Roles

By: Jonathan Lam

I can't be the only user that thinks the Contact Center should have roles with the designations of Queues, Phone Setup and etc? The manual process is a bummer. #ContactCenter ------------------------------ Jonathan Lam ----------------------- ...
Auto Activate - Contact Center Status ...

By: Jonathan Lam

Is it possible to Auto-Activate All Users dependent on Agent Groups in Contact Center? It is becoming a forgetful task each time I setup a user. #ContactCenter ------------------------------ Jonathan Lam ------------------------------
RE: Agent Workspace - First call no ...

By: Jayson Allen

We have been experiencing this issue for a long time. It doesn't happen to every agent or every day, but it is enough to be noticeable and annoying. We have been through MANY rounds of troubleshooting with Support and there isn't a solution. The agents ...