Hi Stephen, Sorry to hear about this. A couple of questions come to mind which could help: Which client are you using to receive calls? (Desktop app, Mobile app, Deskphone or Web) Confirm call forwarding ...

Scroll down a little further on the knowledge base article and you’ll see instructions for assigning My8x8 privileges to purchase from the portal. Keep in mind that administrative privileges are needed ...

I have a feeling the dead air is because we have the Queue transfer to the channel which is set to forward to the same queue which then transfers to the channel. looping itself. Are there 2 different inbound ...

Just tested this out and when we transfer to the queue it is just dead air now on the caller's side. I must be missing something ------------------------------ Drew Vance -------------------------- ...

This sounds like exactly what I need to design. So you check the box to transfer incoming calls and then you just type out the number of the channel in the white box. Going to test this out now. Thanks ...

I have the billing tab, but if I view the phones on the site I don't get an option to buy directly and have to email a rep. I'd love to be able to bypass that and order myself.