As the digital landscape evolves, so do our customers' expectations. At 8x8, we are committed to meeting and exceeding these expectations through a proactive, innovative approach to customer experience. ...

Hi Terri, Dashboards are configured and assigned to users based on their roles. They are a useful tool to quickly access Quality Management data. There are two types of dashboards: Agent: Displays a ...

On QM & SA, what is the Dashboard for? It's always blank? I'm searching the Dashboard help but not getting any joy. Any links or guidance would be fab. ------------------------------ Terri Griffiths ...

Hello Richard, sorry to hear the users are experiencing this bizarre behavior. This will most likely require support and/or engineering to investigate, diagnose, and fix; I see that your company uses ...

Hello Gerardo, unfortunately this rather unique configuration scenario is not something we can offer as a readily available solution. You could use 8x8 Work Analytics for statistics on the Ring Group ...

Switching to the web application seems to circumvent this bug with the Windows application. It's ridiculous we have to do that for such a basic setting. ------------------------------ Richard Welsh ...