Open Forum

We'd like to use this feature for leaving voicemails, but have ran into some issues.

#1- There is approximately a 3 second delay for recordings to play after hitting the play or play and hang up buttons. This is problematic as some voicemails will end the call if there is no input detected.  Is there a way to shorten this delay?

#2- When playing a recorded message (staying on the line) once a customer's VM answers, there is no way to stop the recording. We need to be able to stop the recording and address the customer should they answer while the recording is playing.

#3- If a customer answers the phone call during an active voicemail being left by an agent who selected a play and hang up recording, the customer will only have the voicemail recording up to the point where they answered.  Are there any solutions to this?