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 My Recordings Feature

Bradley Madden's profile image
Bradley Madden 8x8 User posted 03-21-2024 16:36

We'd like to use this feature for leaving voicemails, but have ran into some issues.

#1- There is approximately a 3 second delay for recordings to play after hitting the play or play and hang up buttons. This is problematic as some voicemails will end the call if there is no input detected.  Is there a way to shorten this delay?

#2- When playing a recorded message (staying on the line) once a customer's VM answers, there is no way to stop the recording. We need to be able to stop the recording and address the customer should they answer while the recording is playing.

#3- If a customer answers the phone call during an active voicemail being left by an agent who selected a play and hang up recording, the customer will only have the voicemail recording up to the point where they answered.  Are there any solutions to this?

Alison Stewart's profile image
Alison Stewart posted 03-27-2024 04:20

Hi Bradley, I am getting one of our support team to investigate your queries and provide a response.  Thank you for contributing to the 8x8 Community.

Alison Stewart's profile image
Alison Stewart posted 03-28-2024 06:57

Hi Bradley, I have opened a support case for you, as your first issue could be a fault.  One of out team will reach out to you soon.

Ben Fischer's profile image
Ben Fischer 8x8 User posted 07-18-2024 17:54

Bradley,

Have you found any way to upload the same Recording for all agents? 

Alison, how can I see (as an admin) which agents have recordings? Can I upload recordings for agents? Are they accessible via API? We want to rollout a compliance spiel for all our Ops agents but it "appears" you can only voice record Recordings... which isn't ideal when you have 100 agents... I want to upload the approved compliance recording for all agents to use.

XR-5321

Alison Stewart's profile image
Alison Stewart posted 07-19-2024 08:30

Hi Bradley, let me contact the team and I will get back to you with a response to your question.

Alison Stewart's profile image
Alison Stewart posted 07-26-2024 04:32

Hi Bradley, thanks for your question.  I have raised a case with our support team to discuss your questions, due to the complexity. One of our senior engineers will be in contact shortly.

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