Discussion Posts

Hi Andy, I've raised a feature request or two for the devices feature. It's another one of the least mature areas of Admin Console for my needs. ATA management (yes sadly we still have them) and Cordless Device/Handset Management are also a ...

I have a user that uses a wired Jabra USB Headset. The headset works in Work and VCC but when they try to Warm transfer or Merge calls, there is no sound for either party. The phone will ring for the user who the call is being transferred to but upon ...

sorry to be clear we connected to the old Historical API not the new Analytics API's - the historical reporting used different ways to measure call durations than the Analytics ------------------------------ David ------------------------------

Hi Ciaran, This is something we are also very keen on. I find it crazy that anyone can post absolutely anything and there is nothing I can do about it, even as an admin. Users can also create a public room, with no ability to delete it. I don't understand ...

Thanks Ben I did find that example after I posted the issue. Some of the documentation is older and has XML examples and others show data being returned in Json format. Like you said a bit more field descriptions would be handy. Thanks!! ------------------------------ ...

There is more you could do in the VCC with multiple in queue rules (though their callback process needs improvement they are working on it); also 8x8 are looking at a "halfway house" system for micro contact centres which may have the feature you need ...

Thanks, Allison. I'm not having the problem at the moment. Was wondering if it was something others were seeing too. Regards, Howard M. Josephson Founder/Lead Systems Engineer 201.474.7573 ...

Thank you but that isn't what we are looking for although I can see where it would be useful. I opened a ticket with support and they indicated what we want is not possible natively and we would have to engage professional services. ------------------------------ ...

It ties up the agent and they cannot take any phone calls during a chat. So if a slow chatter ties up an agent for 20 minutes, that's 20 minutes that agent cannot take calls. Most agents can easily handle a chat and a phone call at the same time. Our ...

Sent you a PM, Scott! ------------------------------ Drew Vance ------------------------------