Anyone from 8x8 Support here who can shed light with Audit Logs not being available for Contact Center? This support article does not address the needs of admins - https://support.8x8.com/cloud-contact-center/virtual-contact-center/administrators/are-audit-logs-available-for-contact-center ...
Hi Paul, this worked perfectly! I wasn't sure where to add the bus snippet as the documentation is not clear. I assumed it needed to be added to the oninit function in Angular, not in the 8x8 script. Thank you for the clarification!!! ------------------------------ ...
Hi Drew Skip will make the record complete until and unless the disposition code, for example try again, is not applied to the record. If you have a look in the Historical Campaigns reports you can find the details in the Campaign Details report (under ...
Hi Chris, Whilst the access to audit logs is not available at the moment, can 8x8 support help us identify the user who made a recent change in contact center i.e., copy/duplicate queues, etc.? Thanks, Rommel ------------------------------ Rommel Pasoquin ...
I have an email script that lets people know that their email has been added to the queue using the "reply to" object. We have a team who uses this quite frequently and have noted that when they get this message, they don't know which one the response ...
This section related to Callstats which is now End of Life, so has been removed from the menu. ------------------------------ Alison Stewart ------------------------------
Hi Paul - Thank you for sharing your user guides with other 8x8 users! Nancy ------------------------------ Nancy Zimmermann Sr. Manager, Customer Marketing 8x8 Let's connect! nancy.zimmermann@8x8.com ------------------------------
This message was posted by a user wishing to remain anonymous WHY CANT THEY JUST ANSWER A QUESTION? I don't know if anyone else has experienced this, but this is annoying. I am ready to place an order and so I go to chat with sales to get a very general ...
This message was posted by a user wishing to remain anonymous Maybe not too many left I suppose, just curious.. :)
This message was posted by a user wishing to remain anonymous It seems 8x8 are aware they dropped the ball on this. https://community.8x8.com/discussion/agent-workspace-and-stat#bm4e881ce5-bb9a-4d2e-bb75-4fbcd5f4da27
Hi Dan, Internet fax numbers are tied to user profiles with 8x8 Work. To share this among a group or department, one idea ...
What is the best way to setup an eFax account for a dept? We have a few depts with a centralized fax machine. I want to replace ...
Hi everyone I'm one of the product management team for 8x8 Contact Center. We've had some feedback that when you have one ...
I'd like to export my list of contacts from my 8x8 account. How do I do this?
I'm in the process of porting out numbers for my business and need the pin for my account. I requested a CSR, which was supposed ...
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