Discussion Posts

We use https://play.ht for our voice gen. They have a decent free tier and cheap paid. We use this for the IVR menu's too, due to 8x8's character limit on SAY nodes. ------------------------------ Ben Fischer ------------------------------

I would love some recordings, I think 5-10 minutes in length is fine, just enough that we can compare various vendors and technologies. My email is Samuel.Wilson@8x8.com I'll get the information to the product manager who owns this technology. ...

I don't think this exists. I asked during deployment and was told no. The API's are for reports only not configuration items. I used to keep all this on 8x8's build, capture document that we used in deployment but after a while I got fed up of updating ...

Today I finally called 8x8 to ask why my SMS campaign "pending carrier approval" was still stuck and circling the drain. They told me there was an issue with my privacy policy and something else that needed to be fixed. Well, when were they going to ...

8x8 are building their own onboarding tool with templates for all kinds of users and they'll be making it work with SSO's so that it can be automated. They're only at the design consultation stage at the moment but if you speak to your 8x8 rep they should ...

Since switching to 8x8, we receive several spam calls daily telling us businesses are having a hard time locating us on Google and that we need to update and verify our business profile. If you stay on the line and speak to a person, they hang up on you ...

Hi Team We're a finance company and we have to ID customers everytime they call. This process takes 2-3 minutes every call. We also have recently released a mobile app which requires PIN/Biometrics to open. Other companies in our space avoid or significantly ...

Hi Dawn, thank you for your input. I will make our product team aware of your suggestion for draft emails. ------------------------------ Alison Stewart 8x8 ------------------------------

We recently installed 8x8 in an environment that is utilizing VDI with VMWare Horizon on the back end. We have a voice VLAN for the hardware phones and a separate VLAN for the computers that all utilize VDI. The issue we are having is that the phone ...

No documentation that I am aware of yet. 8x8 ran a "Blended Interactions" beta program last year. Allegedly this was postponed til April sometime. The 2 key changes this makes is; a) Emails are replied to on the left in a new panel with a tinymce style ...