Discussion Posts

Hi John Thankyou for posting your question. I can see you have a case open with our Support Team regarding this issue, so I will leave it with your assigned Engineer to assist you. ------------------------------ Alison Stewart ---------------- ...

Gail, good morning, the 8x8 global porting team would be delighted to help resolve this with you. Often porting rejections come from carriers and governance rules. That said lets get this fixed for you. Do you have a case number or direct contact we could ...

8x8 got my campaign approved today and SMS messages seem to be working! Hopefully everyone else is getting approved too, but if not, being more, uh, persistent on tech support seems to work. ------------------------------ Alex Verbeck ------------ ...

We have this issue too. Are you a migrated customer from "Account Manager" to "X-Series"? ------------------------------ Jonathan Lynn ------------------------------

Reviewing the logs in the webgui on the affected device is really helpful here. Thankfully the VVX range still have decent logs visible without needing to setup syslog unlike the Obihai based Edge phones. ------------------------------ Jonathan Lynn ...

Hi Drew As this is quite a specific issue to you our Support Team raised a case and will be in contact with you shortly. ------------------------------ Alison Stewart ------------------------------

Wait till you have a service issue we were down for 3 weeks! ------------------------------ Ken Sauer Jr. ------------------------------

Hi Rommel I can see our Support Team is dealing with your case. I am sorry for the inconvenience caused to you. ------------------------------ Alison Stewart ------------------------------

Hi Pat, Thank you so much for this, I would say I don't know how I missed that option but I just wouldn't expect to have to look for it! Still a bit clunky and users could easily get confused given there is an identical icon with the other call ...

Another option would be to create a ring group with both phones so that a message left in the ring group would show up on both phones. This would probably mean that 1001 would become the ring group number and you would need a new extension for the physical ...