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Latest Discussion Posts

  • Posted in: Open Forum

    I believe 8x8 Work Call Queues could work for this use case. The call queue member can login and out of the queue from their 8x8 Work app. I'm not aware of any other way to easily solve for your use case in the 8x8 Work (UC) only ecosystem. ------------------------------ ...

  • Posted in: Open Forum

    XR-3969 is my feature request for "Private DIDs for internal routing". At least I think that would potentially simplify the mechanism, being able to claim DID's which aren't routing outside of the 8x8 ecosystem (customer account) etc. ------------------------------ ...

  • Posted in: Open Forum

    Hi Megan, sorry for the delayed response to your question. I will get back to you shortly. ------------------------------ Alison Stewart 8x8 ------------------------------

  • Posted in: Open Forum

    Hello - this is something my management has been requesting for years. We've put in feedback about it, asked our account reps, even brought it up during contract negotiations and it's always fallen on deaf ears. This is a viable business use case. ...

  • Posted in: Open Forum

    Hello Bradley, Frontdesk is intended for 8x8 @Work usage and as such transfers can only go to 8x8 @Work extensions but not VCC. ------------------------------ Alina Maxim ------------------------------

  • Posted in: Open Forum

    Hi Jonathan, Our contact center was initially set up by 8x8 professional services. While outbound calls to customers correctly change the agent's status to "Busy," there is an issue when an agent calls another agent using the 8x8 contact pad directory. ...

  • Posted in: Open Forum

    Hi Bradley, thank you for contributing to the 8x8 Community. This article explains post-processing. Please let us know if you have any further questions. ------------------------------ Alison Stewart 8x8 ------------------------------

    1 person recommends this.
  • Posted in: Open Forum

    Hi Dakshinya, thank you for your feedback, we will look into this with our product team. We appreciate your input. ------------------------------ Alison Stewart 8x8 ------------------------------

  • Posted in: Open Forum

    Hi Dakshinya, thank you for your suggestion, we will pass this to our Product team. ------------------------------ Alison Stewart 8x8 ------------------------------

    1 person recommends this.
  • Posted in: Open Forum

    Hi Terri, Dashboards are configured and assigned to users based on their roles. They are a useful tool to quickly access Quality Management data. There are two types of dashboards: Agent: Displays a graph of the user's evaluation ...

Latest Q&A Posts


  • Bernie Provencal's profile image

    RE: 8x8 Mobile Work - Presence status changing

    Answered in: Open Forum

    I know this was posted a while ago but I just had the same issue with a client. Tried logging in/out, reinstalling app, but ...

  • Numeo Project's profile image

    RE: How can I integrate my app with 8x8 ?

    Answered in: Open Forum

    We would really appreciate that! Can we schedule a quick call with one of your technical team members to clarify our purpose ...

  • Alison Stewart's profile image

    RE: How can I integrate my app with 8x8 ?

    Answered in: Open Forum

    Hi, thank you for your further contributions. We help you engage with the correct team to make the integration.

  • Numeo Project's profile image

    RE: How can I integrate my app with 8x8 ?

    Answered in: Open Forum

    I've also discovered something important that might affect the integration approach: Platform Clarification: I've noticed that ...

  • Numeo Project's profile image

    RE: How can I integrate my app with 8x8 ?

    Answered in: Open Forum

    Hi Alison! Thanks for your reply! Another quick question: using 8x8 APIs, is it possible to receive & send audio ? so user ...


All Community Threads

Thread Subject Replies Last Post Community
   
2 21 days ago by Jonathan Lynn
Original post by Jason Griffin
Open Forum
   
18 24 days ago by Jonathan Lynn
Original post by Ben Fischer
Open Forum
   
2 06-05-2025 by Bernie Provencal
Original post by Mike Goodwin
Open Forum
   
1 06-03-2025 by Alison Stewart
Original post by Megan Kalafut
Open Forum
   
5 05-29-2025 by Numeo Project Open Forum
   
0 05-28-2025 by Joey Klein Adult Medicine Open Forum
Understanding Endpoint voice quality Report and Media Relay Voice Quality Report
   
1 05-22-2025 by Alina Maxim
Original post by Megan Kalafut
Open Forum
   
1 05-12-2025 by Alison Stewart
Original post by Reema Parshotam
Open Forum
   
1 05-06-2025 by Alina Maxim
Original post by Bradley Madden
Open Forum
   
5 04-28-2025 by Dakshinya Suraneni Open Forum
Showing 1 to 10 of 523 threads (1.8K total posts)