Discussion Posts

I believe 8x8 Work Call Queues could work for this use case. The call queue member can login and out of the queue from their 8x8 Work app. I'm not aware of any other way to easily solve for your use case in the 8x8 Work (UC) only ecosystem. ------------------------------ ...

XR-3969 is my feature request for "Private DIDs for internal routing". At least I think that would potentially simplify the mechanism, being able to claim DID's which aren't routing outside of the 8x8 ecosystem (customer account) etc. ------------------------------ ...

Hi Megan, sorry for the delayed response to your question. I will get back to you shortly. ------------------------------ Alison Stewart 8x8 ------------------------------

Hello - this is something my management has been requesting for years. We've put in feedback about it, asked our account reps, even brought it up during contract negotiations and it's always fallen on deaf ears. This is a viable business use case. ...

Hello Bradley, Frontdesk is intended for 8x8 @Work usage and as such transfers can only go to 8x8 @Work extensions but not VCC. ------------------------------ Alina Maxim ------------------------------

Hi Jonathan, Our contact center was initially set up by 8x8 professional services. While outbound calls to customers correctly change the agent's status to "Busy," there is an issue when an agent calls another agent using the 8x8 contact pad directory. ...

Hi Bradley, thank you for contributing to the 8x8 Community. This article explains post-processing. Please let us know if you have any further questions. ------------------------------ Alison Stewart 8x8 ------------------------------

Hi Dakshinya, thank you for your feedback, we will look into this with our product team. We appreciate your input. ------------------------------ Alison Stewart 8x8 ------------------------------

Hi Dakshinya, thank you for your suggestion, we will pass this to our Product team. ------------------------------ Alison Stewart 8x8 ------------------------------

Hi Terri, Dashboards are configured and assigned to users based on their roles. They are a useful tool to quickly access Quality Management data. There are two types of dashboards: Agent: Displays a graph of the user's evaluation ...