Discussion Posts

Latest Discussion Posts

  • Posted in: Open Forum

    Hi Andy, I've raised a feature request or two for the devices feature. It's another one of the least mature areas of Admin Console for my needs. ATA management (yes sadly we still have them) and Cordless Device/Handset Management are also a ...

  • Posted in: Open Forum

    I have a user that uses a wired Jabra USB Headset. The headset works in Work and VCC but when they try to Warm transfer or Merge calls, there is no sound for either party. The phone will ring for the user who the call is being transferred to but upon ...

  • Posted in: Open Forum

    sorry to be clear we connected to the old Historical API not the new Analytics API's - the historical reporting used different ways to measure call durations than the Analytics ------------------------------ David ------------------------------

  • Posted in: Open Forum

    Hi Ciaran, This is something we are also very keen on. I find it crazy that anyone can post absolutely anything and there is nothing I can do about it, even as an admin. Users can also create a public room, with no ability to delete it. I don't understand ...

  • Posted in: Open Forum

    Thanks Ben I did find that example after I posted the issue. Some of the documentation is older and has XML examples and others show data being returned in Json format. Like you said a bit more field descriptions would be handy. Thanks!! ------------------------------ ...

  • Posted in: Open Forum

    There is more you could do in the VCC with multiple in queue rules (though their callback process needs improvement they are working on it); also 8x8 are looking at a "halfway house" system for micro contact centres which may have the feature you need ...

  • Profile Picture

    RE: 8x8 Work App

    Posted in: Open Forum

    Thanks, Allison. I'm not having the problem at the moment. Was wondering if it was something others were seeing too. Regards, Howard M. Josephson Founder/Lead Systems Engineer 201.474.7573 ...

  • Posted in: Open Forum

    Thank you but that isn't what we are looking for although I can see where it would be useful. I opened a ticket with support and they indicated what we want is not possible natively and we would have to engage professional services. ------------------------------ ...

  • Posted in: Open Forum

    It ties up the agent and they cannot take any phone calls during a chat. So if a slow chatter ties up an agent for 20 minutes, that's 20 minutes that agent cannot take calls. Most agents can easily handle a chat and a phone call at the same time. Our ...

  • Posted in: Open Forum

    Sent you a PM, Scott! ------------------------------ Drew Vance ------------------------------

Latest Q&A Posts


  • David Maxelon's profile image

    RE: Analytics Dashboard

    Answered in: Open Forum

    yeah it's frustrating, nearly all our reporting is based on queue groups rather than agent groups so we have to do our reporting ...

  • Scott Logan's profile image

    RE: Analytics Dashboard

    Answered in: Open Forum

    Hi Andy, I use custom dashboard in the Analytics. I am able to show TD stats as well as real time waiting. Also there is a ...

  • Andy Cooper's profile image

    Analytics Dashboard

    Asked in: Open Forum

    HI, I am looking to see if any one can help in trying to add groups of queues to show RT stats like Waiting in Queue. ...

  • IT Service Desk Joan Oakes's profile image

    Voicemail Notification Update - No Transcription?

    Asked in: Open Forum

    What with the recent update to 8x8's voicemail services (the change in how they send the voicemail notification emails specifically), ...

  • Jay Jadfa's profile image

    How do you get a list of all the Campaigns using the ...

    Asked in: Open Forum

    I can see this documentation, which has a Get All Campaigns option, but at the top it says this has been replaced with the new ...


All Community Threads

Thread Subject Replies Last Post Community
   
2 7 hours ago by David Maxelon
Original post by Andy Cooper
Open Forum
   
1 yesterday by Jonathan Lynn
Original post by Andy Cooper
Open Forum
   
0 yesterday by Kenneth Law Community Member Spotlight
   
0 2 days ago by Robert Murphy Open Forum
   
0 14 days ago by IT Service Desk Joan Oakes Open Forum
   
7 15 days ago by David Maxelon
Original post by Joe Konecny
Open Forum
   
0 15 days ago by Kenneth Law Community Member Spotlight
   
1 16 days ago by Gareth West
Original post by Ciaran Murtagh
Open Forum
   
0 23 days ago by Jay Jadfa Open Forum
   
2 23 days ago by Jay Jadfa Open Forum
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