Discussion Posts

Hello Amye, Thank you for raising this topic. It is unclear whether you use Microsoft Teams natively (case in which we would not be able to assist directly and recommend you seek Microsoft Teams support) or whether you refer to the ...

Hi Carla, I would suggest that you would want to use the VCC features more, and use the scripts features to transfer calls back to your existing calls and ring groups. The advantages are that scripts have much more configurable features, and you also ...

Thank you Lee, we appreciate your implication and please know that your suggestion was passed to the proper parties. Right now, 8x8 is actively working on identifying and addressing the issue. As I am sure you already know, updates will be posted ...

Assigning public DID channels to a script and/or pointing Auto Attendants to get a shortened number just to be able to transfer callers to a survey always makes me wonder why it couldn't be done better. I have a pet peeve with using publicly routable ...

As an 8x8 Wholesale partner, I'm sorry to hear you had this experience with 8x8's tech support team - usually they are really "on-the-ball"!! As a reseller of multiple VoIP providers, I would recommend getting your next service through an authorized ...

Hey Samuel, Just wondered if there was any feedback on this yet? Thanks ------------------------------ James Simpson ------------------------------

Hello Anthony! Whilst we recommend using the 8x8 Work for Desktop app, the web version retains most of the app`s functionality and is a good alternative when users cannot install the desktop app. The web app does have limitations, ...

Hi Jonathan, We have 8x8 Work with our Reception team having X4 with front desk enabled. and several Call queues set up to deal with call when users are not available so it doesn't go voicemail during business hours. Our users are a mixture or Desktop ...

Hello Bradley, thank you for opening this thread. Unfortunately, it is currently not possible to allow users to change the 8x8 VCC Contact Center music on hold either at the Tenant or Agent level. We always listen to and ...

Keeping names in the system of people that have been deleted and are no longer working for the company is against GDPR in the UK. It is illegal to hold personal data after a certain period of time and particularly those who are no longer employed with ...