Discussion Posts

Latest Discussion Posts

  • Posted in: Open Forum

    Anyone from 8x8 Support here who can shed light with Audit Logs not being available for Contact Center? This support article does not address the needs of admins - https://support.8x8.com/cloud-contact-center/virtual-contact-center/administrators/are-audit-logs-available-for-contact-center ...

  • Posted in: Open Forum

    Hi Paul, this worked perfectly! I wasn't sure where to add the bus snippet as the documentation is not clear. I assumed it needed to be added to the oninit function in Angular, not in the 8x8 script. Thank you for the clarification!!! ------------------------------ ...

  • Posted in: Open Forum

    Hi Drew Skip will make the record complete until and unless the disposition code, for example try again, is not applied to the record. If you have a look in the Historical Campaigns reports you can find the details in the Campaign Details report (under ...

  • Posted in: Open Forum

    Hi Chris, Whilst the access to audit logs is not available at the moment, can 8x8 support help us identify the user who made a recent change in contact center i.e., copy/duplicate queues, etc.? Thanks, Rommel ------------------------------ Rommel Pasoquin ...

  • Posted in: Open Forum

    I have an email script that lets people know that their email has been added to the queue using the "reply to" object. We have a team who uses this quite frequently and have noted that when they get this message, they don't know which one the response ...

  • Posted in: Open Forum

    This section related to Callstats which is now End of Life, so has been removed from the menu. ------------------------------ Alison Stewart ------------------------------

  • Posted in: Open Forum

    Hi Paul - Thank you for sharing your user guides with other 8x8 users! Nancy ------------------------------ Nancy Zimmermann Sr. Manager, Customer Marketing 8x8 Let's connect! nancy.zimmermann@8x8.com ------------------------------

  • Profile Picture

    I just wanted a simple question answered (RANT)

    Posted in: Open Forum

    This message was posted by a user wishing to remain anonymous WHY CANT THEY JUST ANSWER A QUESTION? I don't know if anyone else has experienced this, but this is annoying. I am ready to place an order and so I go to chat with sales to get a very general ...

  • Profile Picture

    Any Account Manager Users still left out there?

    Posted in: Open Forum

    This message was posted by a user wishing to remain anonymous Maybe not too many left I suppose, just curious.. :)

  • Profile Picture

    RE: New contact center thoughts

    Posted in: Open Forum

    This message was posted by a user wishing to remain anonymous It seems 8x8 are aware they dropped the ball on this. https://community.8x8.com/discussion/agent-workspace-and-stat#bm4e881ce5-bb9a-4d2e-bb75-4fbcd5f4da27

Latest Q&A Posts


  • Jahmal Abbott's profile image

    RE: eFax for group/department

    Answered in: Open Forum

    Hi Dan, Internet fax numbers are tied to user profiles with 8x8 Work. To share this among a group or department, one idea ...

  • Dan Hoffmann's profile image

    eFax for group/department

    Asked in: Open Forum

    What is the best way to setup an eFax account for a dept? We have a few depts with a centralized fax machine. I want to replace ...

  • Glen Blow's profile image

    8x8 Contact Center - making clicking the wrap up button ...

    Asked in: Open Forum

    Hi everyone I'm one of the product management team for 8x8 Contact Center. We've had some feedback that when you have one ...

  • Tyler Otto's profile image

    How to export contacts from 8x8

    Asked in: Open Forum

    I'd like to export my list of contacts from my 8x8 account. How do I do this?

  • Tyler Otto's profile image

    Requested CSR from 8x8, escalated case, no respons ...

    Asked in: Open Forum

    I'm in the process of porting out numbers for my business and need the pin for my account. I requested a CSR, which was supposed ...


All Community Threads

Thread Subject Replies Last Post Community
   
0 2 hours ago by Rommel Pasoquin Open Forum
   
1 3 hours ago by Jahmal Abbott
Original post by Dan Hoffmann
Open Forum
   
2 19 hours ago by Shaun Nieves Open Forum
   
1 23 hours ago by Alison Stewart
Original post by Drew Vance
Open Forum
   
2 yesterday by Rommel Pasoquin
Original post by Rudy Olgin
Open Forum
   
2 6 days ago by Brittany Yacono
Original post by Anonymous Member
Open Forum
   
1 7 days ago by Alison Stewart
Original post by Pat Appleby
Open Forum
   
1 12 days ago by Nancy Zimmermann
Original post by Paul Melia
Open Forum
   
0 14 days ago by Anonymous Member Open Forum
   
0 14 days ago by Anonymous Member Open Forum
Showing 1 to 10 of 194 threads (691 total posts)