Discussion Posts

Latest Discussion Posts

  • Posted in: Open Forum

    Hi John Thankyou for posting your question. I can see you have a case open with our Support Team regarding this issue, so I will leave it with your assigned Engineer to assist you. ------------------------------ Alison Stewart ---------------- ...

  • Profile Picture

    RE: Port out

    Posted in: Open Forum

    Gail, good morning, the 8x8 global porting team would be delighted to help resolve this with you. Often porting rejections come from carriers and governance rules. That said lets get this fixed for you. Do you have a case number or direct contact we could ...

  • Posted in: Open Forum

    8x8 got my campaign approved today and SMS messages seem to be working! Hopefully everyone else is getting approved too, but if not, being more, uh, persistent on tech support seems to work. ------------------------------ Alex Verbeck ------------ ...

  • Posted in: Open Forum

    We have this issue too. Are you a migrated customer from "Account Manager" to "X-Series"? ------------------------------ Jonathan Lynn ------------------------------

  • Posted in: Open Forum

    Reviewing the logs in the webgui on the affected device is really helpful here. Thankfully the VVX range still have decent logs visible without needing to setup syslog unlike the Obihai based Edge phones. ------------------------------ Jonathan Lynn ...

  • Posted in: Open Forum

    Hi Drew As this is quite a specific issue to you our Support Team raised a case and will be in contact with you shortly. ------------------------------ Alison Stewart ------------------------------

  • Posted in: Open Forum

    Wait till you have a service issue we were down for 3 weeks! ------------------------------ Ken Sauer Jr. ------------------------------

  • Posted in: Open Forum

    Hi Rommel I can see our Support Team is dealing with your case. I am sorry for the inconvenience caused to you. ------------------------------ Alison Stewart ------------------------------

  • Posted in: Open Forum

    Hi Pat, Thank you so much for this, I would say I don't know how I missed that option but I just wouldn't expect to have to look for it! Still a bit clunky and users could easily get confused given there is an identical icon with the other call ...

  • Posted in: Open Forum

    Another option would be to create a ring group with both phones so that a message left in the ring group would show up on both phones. This would probably mean that 1001 would become the ring group number and you would need a new extension for the physical ...

Latest Q&A Posts


  • Luke Page's profile image

    RE: PowerBI Reporting

    Answered in: Open Forum

    Thanks for firing that over, entered all that, and its saying Fetch not recognised, not sure if you have seen that one before? Thanks ...

  • Oisin Glynn's profile image

    RE: PowerBI Reporting

    Answered in: Open Forum

    You should make sure you understand and are comfortable with code snipits before using them. This would be a multi step process ...

  • Jordan Nolan's profile image

    RE: DND not causing a ring group to run When all members ...

    Answered in: Open Forum

    Hi Alison, Thanks for the article, but it does not appear to pertain to my issue. Our main number is able to connect to the ...

  • Alison Stewart's profile image

    RE: DND not causing a ring group to run When all members ...

    Answered in: Open Forum

    Hi Jordan You might find this Knowledgebase article useful https://support.8x8.com/cloud-phone-service/voice/admin-console/work-group-settings/ring-groups/Fast_Busy_When_Forwarding_Calls_from_AA%2F%2FRing_Group_to_an_External_Number If ...

  • Alison Stewart's profile image

    RE: Handsets

    Answered in: Open Forum

    Hi Steve That should be possible with 8x8. If you contact our Sales Team they will be happy to help find the best solution ...


All Community Threads

Thread Subject Replies Last Post Community
   
3 an hour ago by Luke Page Open Forum
   
1 23 hours ago by Alison Stewart
Original post by John Davidson
Open Forum
   
2 2 days ago by Jordan Nolan Open Forum
   
1 2 days ago by Alison Stewart
Original post by Steve Wilson
Open Forum
   
2 2 days ago by Jordan Nolan Open Forum
   
1 6 days ago by David Rowlands
Original post by Gail Jones
Open Forum
   
5 6 days ago by Alex Verbeck Open Forum
   
1 16 days ago by Jonathan Lynn
Original post by Ken Sauer Jr.
Open Forum
   
6 16 days ago by Jonathan Lynn
Original post by Ryan Bridgewater
Open Forum
   
1 16 days ago by Jonathan Lynn
Original post by Christopher Nicholson
Open Forum
Showing 1 to 10 of 250 threads (850 total posts)