I need some community best practices please. I have AA routing to Ring Group and during both Lunch hours and After hours it will play the appropriate Prompt there but also the "during business hours" prompt from the Ring Group. All prompts are correct for their specific use case and time but when I am forced to combine the call flow the customer hears both. which is not optimal. Is there an alternate option that the community can help with? Much appreciated.
#CustomerExperience------------------------------
Steve White
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