Open Forum

When an administrator removes someone from an 8x8 Work chat room, the platform publicly posts wording such as:

"AQ revoked full access from RB."

This wording creates a serious workplace communication problem. "Revoked" can imply punishment, misconduct, loss of trust, or disciplinary action, even when the administrator is simply making a routine change to team membership.

This is especially problematic in healthcare, legal, education, human-resources, and other professional environments where staff transitions must be handled discreetly and respectfully.

Please provide one or more of the following:

1. An administrator option to suppress membership-change system messages.
2. An option to configure these messages by room.
3. Neutral replacement wording, such as:
   • "Team membership was updated."
   • "Ryan Bowers was removed from this team."
   • "Ryan Bowers's access to this room was updated."

The current message is not merely unfriendly; it inaccurately frames a routine administrative action as a punitive one.

8x8 Support has confirmed that this notification currently cannot be disabled or customized. I am requesting that this be formally reviewed by the product team.

Hi Adrian!

Thank you for taking the time to document this clearly.  Detailed requests like this help us immensely :)

You've identified something that genuinely matters: the current "revoked" language in room membership notifications doesn't reflect how administrators are actually using the feature, and it can create unnecessary friction.

I've passed this directly to our product team, including your suggested alternatives, thanks providing those!

We don't have a timeline to share yet, but your request has been formally noted. We appreciate you pushing on this and I'll report back when I hear an update

Hi @Adrian Quinn,

I see there is a submission for this request in our tracker right now for HearthFire Psychology.  I will follow up with the PM to add more urgency to it.  Thanks!

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Mattics Phi
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