We have done our research into this and it doesn't appear that 8x8 has the ability to do this but wanted to see if this something that 8x8 has as a feature enhancement. For a workaround we advised the user to Many 8x8 customers create a"Warm Transfer" call flow/channel that routes to the target queue: Caller is placed on hold. Agent calls a special queue number/channel. Another agent answers. Agent briefs the receiving agent. Caller is merged/transferred. Our users would like to be able to do a warm transfer into a queue. What are your thoughts, should this be something that 8x8 should look into as a future enhancement request?
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Valerie Gonzalez
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