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 Auto scheduling QM Evaluations

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Steve ONeal's profile image
Steve ONeal 8x8 User posted 06-25-2026 07:48

I'm helping a client migrate from a system where they could have their QM system automatically pick and queue-up Interactions to be Evaluated.   Basically set a criteria for the system to find X number of calls and line them up for the Evaluator to execute.


I don't believe there is a function like that in 8x8 (yet).  

I did consider using save Searches in the Interactions section.  But, it still lacks the automation.

I'm curious to hear if anyone has a suggestion.  Or, maybe I'm missing a feature that could do something similar.

Mattics Phi's profile image
Mattics Phi posted 07-07-2026 08:20

Great question!  You're not missing anything. That automated queue-building capability isn't available in the standard product today.

However, we're currently in beta for automatic interaction evaluation where interactions are automatically selected and evaluated based on specific rules and group assignments, without manual queue-building. It's designed to close exactly the gap you're describing.

Would you (or your client) be interested in participating in the beta? Happy to help get you started

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