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ID Customers in IVR via Voice or Password

  • 1.  ID Customers in IVR via Voice or Password

    Level 2 Contributor
    Posted 02-15-2024 17:24

    Hi All,

    We are about to start a fun project of IDing customers, either with Voice or ID and passcodes. Our aim is the full ID the customer prior to reaching a representative. Has anyone implemented this purely in 8x8 or using a 3rd party service, maybe via external IVR? Happy to hear how you achieved, possible integrations and all!

    Cheers!



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    Ben Fischer
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