Discussion Posts

VO Export of Call Queue and Ring Group Members I am looking for a way to export data related to Ring Groups configured and the associated members. Has anyone else mastered this? I have checked all documentation, support, APIs, etc. ... Please ...

8x8 are building their own onboarding tool with templates for all kinds of users and they'll be making it work with SSO's so that it can be automated. They're only at the design consultation stage at the moment but if you speak to your 8x8 rep they should ...

Since switching to 8x8, we receive several spam calls daily telling us businesses are having a hard time locating us on Google and that we need to update and verify our business profile. If you stay on the line and speak to a person, they hang up on you ...

Everyone can just send to me directly, samuel.wilson@8x8.com, I'll make sure it get's done and used. ------------------------------ Samuel Wilson ------------------------------

Hi Team We're a finance company and we have to ID customers everytime they call. This process takes 2-3 minutes every call. We also have recently released a mobile app which requires PIN/Biometrics to open. Other companies in our space avoid or significantly ...

Hi Dawn, thank you for your input. I will make our product team aware of your suggestion for draft emails. ------------------------------ Alison Stewart 8x8 ------------------------------

We recently installed 8x8 in an environment that is utilizing VDI with VMWare Horizon on the back end. We have a voice VLAN for the hardware phones and a separate VLAN for the computers that all utilize VDI. The issue we are having is that the phone ...

No documentation that I am aware of yet. 8x8 ran a "Blended Interactions" beta program last year. Allegedly this was postponed til April sometime. The 2 key changes this makes is; a) Emails are replied to on the left in a new panel with a tinymce style ...

Hi Ben, Setting a variable doesn't make the variable display for the agent. Regarding the script to script, just make sure you're enabling the same variables in each script. You will be able to read the variable set in the first script within the ...

Hi, Can there also be a way to filter out ring group calls from the Extension Summary? I have had departments request information regarding how many direct internal calls their staff gets. ------------------------------ Rachel Preston ---------- ...