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Hello Bradley, Frontdesk is intended for 8x8 @Work usage and as such transfers can only go to 8x8 @Work extensions but not VCC. ...

Hello, Is it possible for a frontdesk user to transfer a call to an agents VCC extension instead of their 8x8 work extension? ...

Hi Jonathan, Our contact center was initially set up by 8x8 professional services. While outbound calls to customers correctly ...

Hi Jonathan, Our contact center was initially set up by 8x8 professional services. While outbound calls to customers correctly ...

Hi Bradley, thank you for contributing to the 8x8 Community. This article explains post-processing. Please let us know if you ...

This 8x8 customer-only exclusive forum is designed to provide a safe space for customer experience leaders and enthusiasts to ...