Thank sounds very promising. Thank you Gents. Our Ops team is currently suffering from change fatigue, and would have been ...
I have an agent on auto answer (persistent connection) and we've had no complaints about queue whisper; I just checked a couple ...
Hi Ben - we implemented auto answer on all queues and we had whispers on them all. I soon removed the whisper function as it just ...
Our teams have started implementing auto answer to save a few seconds and potentially cut down on Reject Timeouts. I thought the ...
Hello, When trying to setup a scheduled "Extension Summary" report I noticed you can only filter by department. It would be ...
Hi All, We are about to start a fun project of IDing customers, either with Voice or ID and passcodes. Our aim is the full ...
I've been receiving pop-up messages regarding 8X8 needing an update before February 22nd. How do I go about getting this updated? ...
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