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  • 1.  Unable to paste screen shots within Support Portal application

    Posted 12-20-2023 01:23

    When raising cases within the 8x8 Support Portal platform, is there anything in the pipeline to be able to add screen shots within the text field. Seems every time i need to attach a document with the screen shot and then attach the file to the case. 

    As you can see I can add to this description within the Community but not when raising a case.

    Please advise if anyone knows.

    Andy



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    Andy Cooper
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  • 2.  RE: Unable to paste screen shots within Support Portal application

    Level 2 Contributor
    Posted 12-20-2023 02:40

    Hi Andy,

    Thanks for your question.  I will pass this on to the team responsible for the 8x8 Support Portal to see if this would be possible.  

    We appreciate your contribution to the 8x8 Community.



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    Alison Stewart
    8x8
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    Original Message


  • 3.  RE: Unable to paste screen shots within Support Portal application

    Level 2 Contributor
    Posted 12-20-2023 13:34

    Andy

    I convert everyone I know to Sharex. You can take gifs and screenshots, add context and save to file easily. But yes, having a proper input field (like this one) would be much better!



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    Ben Fischer
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    Original Message


  • 4.  RE: Unable to paste screen shots within Support Portal application

    Posted 12-21-2023 06:15

    I would love to have this feature.  The current method is cumbersome and only supports one image.  



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    Beth Steiger
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    Original Message