Hi Joe, thank you for contributing to the 8x8 Community. I respond to you privately to explain what happened on your chat. We really value you bringing this to our attention so we can provide a better service in the future, and I apologise you have had a bad experience.
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Alison Stewart
8x8
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Original Message:
Sent: 09-19-2023 07:04
From: Joe Konecny
Subject: Does Otto (support chat) work for anyone?
Today I tried the support chat. Funny how 8x8 doesn't use it's own chat software but anyway... After dealing with the poor AI agent it supposedly connected me with a real agent who looked like they were typing but never responded. Then it just started over with the AI. Has anyone ever used support chat successfully?
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Joe Konecny
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