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Is anyone else finding it very difficult to get a response from a raised help ticket with 8x8?

We raised a ticket last Thursday and have still had no contact yet. Very frustrating.

Is anyone else finding it very difficult to get a response from a raised help ticket with 8x8?

We raised a ticket last Thursday and have still had no contact yet. Very frustrating.

Yup! They're obviously struggling - one case logged on the 22nd January still outstanding... got this "fun" update

I hope this finds you well. We at 8x8 would like to express our heartfelt gratitude for your unwavering trust in 8x8 Support as your trusted partner in resolving any challenges you encounter. However, we are aware that we may have fallen short of your expectations in delivering an exceptional customer experience during this engagement, primarily due to a significant backlog in our case-handling process which has increased our response times. We deeply regret any inconvenience this delay may have caused you, and we fully acknowledge that the handling times for your case have not been ideal. Your time and concerns are of paramount importance to us, and we are committed to providing you with the highest level of support. If your issue has a high level of impact and you need immediate assistance, there are several options available to you. 1. Ensure your case severity is set appropriately 2. Utilize the Escalation button in the web portal and you will receive assistance within 1 business day We are wholeheartedly committed to addressing the backlog and ensuring that future cases are handled with increased efficiency. Your satisfaction continues to be our foremost priority, and we sincerely appreciate your understanding as we tirelessly work towards enhancing our service. Once again, we extend our heartfelt apologies for any inconvenience you may have experienced, and we thank you for your patience and ongoing partnership. If you have any questions or require further assistance, please do not hesitate to contact us via email or phone. Your satisfaction is our mission, and we are dedicated to delivering an exceptional customer experience in every interaction. Warm regards, 8x8 Support Team

Problem is it's not even an 8x8 issue it's with a 3rd party we contract through them so 8x8 don't even have to do anything other than log it with the supplier (who won't accept it from us)

Nevermind

Is anyone else finding it very difficult to get a response from a raised help ticket with 8x8?

We raised a ticket last Thursday and have still had no contact yet. Very frustrating.