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Hello,

We are hoping to find a way to mimic a functionality we had on our previous phone system with 8x8.

Previously, users were able to begin playing their voicemail through the desktop phone application but the playback came through their deskphone. So they would press play on the voicemail within the app, lift their handset and then listen to the message.

We do not utilize softphone at our institution. Every user has a physical phone. Our office environment is one where confidentiality is important. 

If a user presses play in the 8x8 application, the voicemail plays automatically from their computer speakers. 

If they want to listen to voicemail through their phone, they have to use a PIN to access. Whereas on the app they are already authenticated.

Is there a way to set voicemail to play through the deskphone if the user clicks play on the application? Or is this a functionality 8x8 would consider adding?