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Eric Nye

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RE: Feature Request : Blocking of External Numbers at a Corporate Level

Posted By Eric Nye 10-17-2025 07:35
Found In Egroup: Open Forum \ view thread
I second that request. It would be a lot easier for an admin to block a known problem number company-wide, than for every user to create a blocked caller rule. ------------------------------ Eric Nye ------------------------------

RE: Feature Request: Scheduled Report that shows unread voicemails.

Posted By Eric Nye 10-08-2025 13:44
Found In Egroup: Open Forum \ view thread
I also agree with the use cases Eric Larson listed and would like to also know if a user has ever set up their mailbox, recorded a greeting, set a PIN, etc. Phone systems in the 90's had detailed reporting on mailbox usage, last contacted, greetings present, etc. Eric Nye Systems Engineer National ...

RE: 8 x 8 Work App volume too low

Posted By Eric Nye 03-20-2025 07:05
Found In Community: Open Forum \ view thread
Hi Steve. We have also had users complain of this. Usually the fix is to go into the profile on the app, then Settings, then Incoming Calls, then Sound, then choose a different ring tone than the default ringtone. The ring tone will start ringing. Use the volume buttons on the side of the phone to increase ...

RE: How to get Ring Groups to display in Teams

Posted By Eric Nye 10-10-2024 10:13
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Hi Julie, We have rings groups ringing into Teams users and as long as we mark the field for "Ring Group Caller ID" in the ring group admin to say "Ring Group Name and Caller's Number" it shows the ring group name along with the caller number in the Teams incoming call popup as well as in the ...

RE: 8x8 Advanced Admin Tips and Tricks

Posted By Eric Nye 05-04-2023 10:56
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Hi Justin, Interested in this too. There are two that we are aware of that we use. Bulk Edit via CSV - https://admin.8x8.com/?on=sho0044wBulkEditUsersCSVOverride 911 location - https://admin.8x8/?on=showUseAddressAsIs If you find out about more it would be interesting to know. ...

RE: How long did Pending Carrier Approval take for you? SMS messages not working at all

Posted By Eric Nye 03-22-2023 13:08
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Pending status for like 1-2 weeks now. Eric Nye ALDI Inc. National IT US - Networks 1245 Corporate Blvd. Aurora, IL 60505 Tel: +1 (630) 761-6941 Fax: +1 (630) 761-2800 SAVE PAPER - THINK BEFORE YOU PRINT This email and any files transmitted with it are confidential and ...

RE: SMS campaign registration

Posted By Eric Nye 03-06-2023 04:00
Found In Community: Open Forum \ view thread
You’re welcome. Maybe they should add that to the page itself or have the error explain what went wrong…”Campaign Description (15 character minimum)”…”Error - Campaign Description must be at least 15 characters”.

RE: SMS campaign registration

Posted By Eric Nye 03-03-2023 15:23
Found In Community: Open Forum \ view thread
Yes, had some difficulty registering the campaign. Was getting an error but no details given as to what the error was. Followed the instructions in the support doc more closely and realized that there is a MINIMUM of 40 characters in the Campaign Description field. Once I added more characters it appeared ...

RE: Set two phones to point to the same Voicemail box

Posted By Eric Nye 02-10-2023 06:47
Found In Egroup: Open Forum \ view thread
Another option would be to create a ring group with both phones so that a message left in the ring group would show up on both phones. This would probably mean that 1001 would become the ring group number and you would need a new extension for the physical phone 1001. ------------------------------ ...

RE: Speed Dialing/System or Site Lists

Posted By Eric Nye 01-17-2023 09:05
Found In Egroup: Open Forum \ view thread
We have already been told to create Ring Groups for each contact and then call forward them to the desired external phone number. This is cumbersome and also will not display the outgoing target phone number in the contact record. It will also not display that contact as a match on an incoming call. ...

Speed Dialing/System or Site Lists

Posted By Eric Nye 01-17-2023 09:02
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We have a large deployment and have the need for creating some contacts that can appear in our mobile-versions of 8x8. There are thousands of these devices in our stores and they do not have Outlook or access to any shared contact lists from our company. Manually entering them into each device would ...

RE: Certain recipients not receiving SMS from staff

Posted By Eric Nye 01-06-2023 06:16
Found In Egroup: Open Forum \ view thread
Hi David, We were also puzzled about this. We realized that we needed to make our users X2, per documentation. That still didn't fix the issue and we opened a case. The tech we worked with said that something had to be changed in the back end system. It wasn't clear what it was though. I was using ...

RE: Audit Logs Accessibility Is An Essential Tool to Admins

Posted By Eric Nye 10-13-2022 09:18
Found In Egroup: Open Forum \ view thread
Hi Christian, That Tasks link is useful to see user uploads and bulk edits but what I would want is a more comprehensive audit log for the UC product. We would want to be able to see who changed specific values on a user or who added or deleted a user. Since we have a large number of users in our ...

RE: Sudden issue with AudioCodes multi-port IP to Analog devices

Posted By Eric Nye 07-06-2022 07:38
Found In Community: Open Forum \ view thread
Hi Jordan, We have deployed about 20 of the MP112 units and had a while where a few of them stopped working or were unable to get inbound calls but could make outbound. We had a case opened and 8x8 never really found the cause for it but deleting the 8x8 profiles, then factory defaulting the devices ...

RE: Microsoft Teams with 8x8

Posted By Eric Nye 06-14-2022 10:21
Found In Community: Open Forum \ view thread
We have it working with a large user base but it took us some fine tuning with our technical contacts to get it going. We have our AD/Azure administrators add the External Teams Telephony license and then create the users in 8x8. Once we sync using the 8x8 / Teams sync portal the dial pad shows up pretty ...

RE: Voice Mail

Posted By Eric Nye 05-27-2022 08:12
Found In Egroup: Open Forum \ view thread
And while we are at it, can we see which boxes are being used (last accessed), or which have a security code or personal greeting recorded in them? I suspect that a large number of my users have never set up their voicemail boxes even though they were instructed to do so and were provided instructions. ...

RE: MS Teams calls disconnecting after 10 sec when recording VM greetings

Posted By Eric Nye 05-24-2022 12:10
Found In Egroup: Open Forum \ view thread
Our ticket is through 8x8. Hoping for an update with a ETA for the patch soon. Eric Nye ALDI Inc. National IT US - Networks 1245 Corporate Blvd. Aurora, IL 60505 Tel: +1 (630) 761-6941 Fax: +1 (630) 761-2800 SAVE PAPER - THINK BEFORE YOU PRINT This email and any files transmitted ...

RE: MS Teams calls disconnecting after 10 sec when recording VM greetings

Posted By Eric Nye 05-20-2022 13:37
Found In Egroup: Open Forum \ view thread
Hi Pamela, We have an open ticket on this and we have been told that the NOC has identified the issue and that it was previously fixed but that it had regressed in a subsequent release. They are working on an ETA for when the fix can be implemented into production. You may need to request this fix ...

RE: 8x8 Admin Wish List

Posted By Eric Nye 04-25-2022 07:42
Found In Egroup: Open Forum \ view thread
That would definitely be useful. For instance, I have to move a bunch of users from one PBX to another which requires me to delete and rebuild them all. There is no easy way to know if any of these 25 users are members or a ring group or queue without looking through every single ring group or queue. ...

MS Teams calls disconnecting after 10 sec when recording VM greetings

Posted By Eric Nye 04-21-2022 08:21
Found In Egroup: Open Forum \ view thread
Hi all, This was a problem last year where when we dialed 555 from Teams, and then followed prompts to record voicemail greetings, that the system would drop our call after about 10 sec. If calling from physical phone we had no issues, only Teams. At the time it was explained that there was something ...