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Went through the process of registering the brand, got my number back, says verified, but SMS messages aren't working at all. Contacted support, registered a campaign with a bunch of test text in the fields, now it's hanging on Pending Carrier Approval, and support tells me I can't enable even normal SMS messages until that happens, and they can't tell me when it'll go through, except that it's before the 31st. Anyone else having this problem? 

Mine was stuck on that for about 10 minutes.  I got tired of waiting and clicked refresh thinking the system was frozen and whatever it was stuck on seemed to fix itself and I was able to send SMS.  Probably not the correct way to fix a problem but it worked.  

Went through the process of registering the brand, got my number back, says verified, but SMS messages aren't working at all. Contacted support, registered a campaign with a bunch of test text in the fields, now it's hanging on Pending Carrier Approval, and support tells me I can't enable even normal SMS messages until that happens, and they can't tell me when it'll go through, except that it's before the 31st. Anyone else having this problem? 

Jason, 

Thanks! Mine's still stalling, which is annoying, as support confirmed that it's 8x8 themselves that needs to approve the campaign. Evidently I'm stuck not being able to send or receive SMS messages until and unless that happens. 

Mine was stuck on that for about 10 minutes.  I got tired of waiting and clicked refresh thinking the system was frozen and whatever it was stuck on seemed to fix itself and I was able to send SMS.  Probably not the correct way to fix a problem but it worked.  

Went through the process of registering the brand, got my number back, says verified, but SMS messages aren't working at all. Contacted support, registered a campaign with a bunch of test text in the fields, now it's hanging on Pending Carrier Approval, and support tells me I can't enable even normal SMS messages until that happens, and they can't tell me when it'll go through, except that it's before the 31st. Anyone else having this problem? 

Jason, 

Thanks! Mine's still stalling, which is annoying, as support confirmed that it's 8x8 themselves that needs to approve the campaign. Evidently I'm stuck not being able to send or receive SMS messages until and unless that happens. 

Mine was stuck on that for about 10 minutes.  I got tired of waiting and clicked refresh thinking the system was frozen and whatever it was stuck on seemed to fix itself and I was able to send SMS.  Probably not the correct way to fix a problem but it worked.  

Went through the process of registering the brand, got my number back, says verified, but SMS messages aren't working at all. Contacted support, registered a campaign with a bunch of test text in the fields, now it's hanging on Pending Carrier Approval, and support tells me I can't enable even normal SMS messages until that happens, and they can't tell me when it'll go through, except that it's before the 31st. Anyone else having this problem? 

That's really unfortunate. Support confirmed for me that it's 8x8 themselves who has to approve these and they've disabled SMS features for everyone pending that approval. Also confirmed via a different text number that you don't get an error message or anything when you text a disabled number, it just disappears into the void. This is really frustrating. 

Jason, 

Thanks! Mine's still stalling, which is annoying, as support confirmed that it's 8x8 themselves that needs to approve the campaign. Evidently I'm stuck not being able to send or receive SMS messages until and unless that happens. 

Mine was stuck on that for about 10 minutes.  I got tired of waiting and clicked refresh thinking the system was frozen and whatever it was stuck on seemed to fix itself and I was able to send SMS.  Probably not the correct way to fix a problem but it worked.  

Went through the process of registering the brand, got my number back, says verified, but SMS messages aren't working at all. Contacted support, registered a campaign with a bunch of test text in the fields, now it's hanging on Pending Carrier Approval, and support tells me I can't enable even normal SMS messages until that happens, and they can't tell me when it'll go through, except that it's before the 31st. Anyone else having this problem? 

Went through the process of registering the brand, got my number back, says verified, but SMS messages aren't working at all. Contacted support, registered a campaign with a bunch of test text in the fields, now it's hanging on Pending Carrier Approval, and support tells me I can't enable even normal SMS messages until that happens, and they can't tell me when it'll go through, except that it's before the 31st. Anyone else having this problem? 

Same issue, stuck for a month and still waiting. It is getting really annoying.

Went through the process of registering the brand, got my number back, says verified, but SMS messages aren't working at all. Contacted support, registered a campaign with a bunch of test text in the fields, now it's hanging on Pending Carrier Approval, and support tells me I can't enable even normal SMS messages until that happens, and they can't tell me when it'll go through, except that it's before the 31st. Anyone else having this problem? 

We are having the same issue. Opened a case with 8x8 support on 6/7 and they got the process started. Has been stuck on PENDING CARRIER APPROVAL since then. Opened a second case on 6/26 to let them know it was still stuck and they informed me it was on their side and they are looking to resolve.

Glad we are not alone in PENDING CARRIER APPROVAL status.

Same issue, stuck for a month and still waiting. It is getting really annoying.

Went through the process of registering the brand, got my number back, says verified, but SMS messages aren't working at all. Contacted support, registered a campaign with a bunch of test text in the fields, now it's hanging on Pending Carrier Approval, and support tells me I can't enable even normal SMS messages until that happens, and they can't tell me when it'll go through, except that it's before the 31st. Anyone else having this problem? 

Same issue, stuck for a month and still waiting. It is getting really annoying.

Went through the process of registering the brand, got my number back, says verified, but SMS messages aren't working at all. Contacted support, registered a campaign with a bunch of test text in the fields, now it's hanging on Pending Carrier Approval, and support tells me I can't enable even normal SMS messages until that happens, and they can't tell me when it'll go through, except that it's before the 31st. Anyone else having this problem? 

Went through the process of registering the brand, got my number back, says verified, but SMS messages aren't working at all. Contacted support, registered a campaign with a bunch of test text in the fields, now it's hanging on Pending Carrier Approval, and support tells me I can't enable even normal SMS messages until that happens, and they can't tell me when it'll go through, except that it's before the 31st. Anyone else having this problem?