Open Forum

Since the 8x8 administrators close the previous thread on this subject that is impacting so many customers, I am adding this new thread. I feel that we need to keep this thread open and NOT shut down by the administrators. I want to hear from other customers on their experiences. I have been waiting well over a month for my registration to be approved. Also, I would like to point out that we did not forget or we did not ignore communications from 8x8. When we received messages from 8x8 that customers would need to register, I personally called 8x8 TWO different times and spoke to TWO different agents, and they both told me that we did NOT have to register since we were an Express customer. After hearing this information TWO times, I understood it to be true and it turned out it was not true when our SMS service was turned off  without notice. 

8x8 - what are you doing and how are you helping each and every one of your customers that YOU negatively impacted?

Since the 8x8 administrators close the previous thread on this subject that is impacting so many customers, I am adding this new thread. I feel that we need to keep this thread open and NOT shut down by the administrators. I want to hear from other customers on their experiences. I have been waiting well over a month for my registration to be approved. Also, I would like to point out that we did not forget or we did not ignore communications from 8x8. When we received messages from 8x8 that customers would need to register, I personally called 8x8 TWO different times and spoke to TWO different agents, and they both told me that we did NOT have to register since we were an Express customer. After hearing this information TWO times, I understood it to be true and it turned out it was not true when our SMS service was turned off  without notice. 

8x8 - what are you doing and how are you helping each and every one of your customers that YOU negatively impacted?

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Jeremy Bright
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||negatively impacted||

I can closely echo your story. 8x8 is horrible at follow-up and follow-through. I have done everything that has been requested of us. They initially said they had 14 days to fix it I'm going on a month since I contacted them to resolve the issue. I've made numerous calls to them and they keep saying they will follow up, call me back, tag someone on the ticket, or get it taken care of. Nothing has been done, I'm extremely upset. I've also been waiting to talk to my so-called account manager for over 3 years and never once have been able to talk with the person. I've been a customer with 8x8 for about 17-18 years now.

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Wedding Center EXTENTION 103

Original Message:
Sent: 08-01-2024 10:01
From: Jeremy Bright
Subject: SMS Campaign Registrations

Since the 8x8 administrators close the previous thread on this subject that is impacting so many customers, I am adding this new thread. I feel that we need to keep this thread open and NOT shut down by the administrators. I want to hear from other customers on their experiences. I have been waiting well over a month for my registration to be approved. Also, I would like to point out that we did not forget or we did not ignore communications from 8x8. When we received messages from 8x8 that customers would need to register, I personally called 8x8 TWO different times and spoke to TWO different agents, and they both told me that we did NOT have to register since we were an Express customer. After hearing this information TWO times, I understood it to be true and it turned out it was not true when our SMS service was turned off  without notice. 

8x8 - what are you doing and how are you helping each and every one of your customers that YOU negatively impacted?

------------------------------
Jeremy Bright
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