Thank you Mattics for reaching out to them. They finally replied with a confirmation for some of the licenses I want to cancel. They left out 2 that I also want to cancel, so I sent a reply in the comment ...

Hi @INFO LM! I see that your case is assigned to a cancellation specialist. I have messaged them and I hope you get a response soon! I'll follow up soon to see that you've gotten everything straightened ...

I'm trying to do a partial cancellation of our unassigned licenses, including numbers we aren't using. I filled out a ticket last week. I have tried to connect with support via Otto/chat and it just never ...

Great question @Steve White, and the good news is it's a config pattern rather than a limitation. Here are a set of options that you can follow, let me know if you have further questions! Why you're ...

I need some community best practices please. I have AA routing to Ring Group and during both Lunch hours and After hours it will play the appropriate Prompt there but also the "during business hours" prompt ...

Hi @Valerie Gonzalez! Thanks for posting this great question, and good news! This is actually something the engineering team is already working on. Your case was automatically linked to that active ...