Hi Nick, Sorry to hear you are having issues. Could you message me with the support case number, so we can deal with this for you? ------------------------------ Alison Stewart 8x8 ------------- ...

I have a ticket open, for 3 weeks now, and cannot get a reply from support on this, and they have just stopped replyng, and stopped trying to fix my problem. I am so frustrated. They have not stopped billing ...

We did try the Poly Y splitter, but it did not work. Short of purchasing numerous specialized training headsets, I haven't found a viable analog option. If anyone has a recommendation on headsets this ...

I apologize if I'm missing the point. And, this maybe overly obvious. But, a USB-->analog--> Y-splitter for the headsets isn't an option in this case? This is how I recall being trained year ago. I just ...

I can confirm that queues and groups are totally independent. ------------------------------ Alisha Marcom ------------------------------

I wanted to confirm that agents would receive inbound calls based on their assigned queues regardless of what group they are in. We are looking into using groups to create tasks for inbound leads and want ...