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Hi Steve lets grab a slot next week and chat on this, if it suits. thanks, ------------------------------ Jono McKenzie ------------------------------

Curious if anyone out there is building/maintaining their own ICA (Cognigy) system. If so, how's that going for you? #ContactCenter ------------------------------ Steve ONeal ------------------------------

Hi Alex, Thank you for taking the time to share this - and we're truly sorry for the experience you had. This is not the standard of support we hold ourselves to, and we sincerely apologise. We will review what happened and follow up with you privately. ...

Got a note from a client that the voicemail is full, contacted support. The chat bot is terrible, I suspect intentionally so, but the person I talked to on chat was somehow worse. They were aggressive and dishonest, among other things telling me that ...

There is this functionality: Help Center - Nomadic 911: 8x8 Voice for Teams Configuration , maybe it could be expanded/enhanced in a similar way across both voice for teams and 8x8 work?