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    Caviti

    By: Howard Josephson , an hour ago
    Posted in: Open Forum

    Anyone else having issues getting their monthly statement? Called the support line but I'm forced to chat with Otto the support bot :( Painful cycle of frustration any time I have an issue with 8x8. Some things never change. #CustomerExperience ...

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    RE: Access Webhook in 8x8

    By: Alison Stewart , yesterday
    Posted in: Open Forum

    Hi Ashish, Is there something we can help you with? ------------------------------ Alison Stewart 8x8 ------------------------------

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    Access Webhook in 8x8

    By: Ashish Varma Admin , yesterday
    Posted in: Open Forum

    Access Webhook in 8x8 #CommunicationsAPIs ------------------------------ Ashish Varma Admin ------------------------------

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    Voice Transcripts, emotion analysis and call taggi ...

    By: Lee Heppenstall , 8 days ago
    Posted in: Open Forum

    Hi all - just wondering what peoples feelings are around the QM/SA transcription elements at the moment. A while back we had issues with transcripts not picking up the correct wording but after an upgrade/change of the AI engine that 8x8 uses it did appear ...

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    Feature Request: Ring Group Agent Log In/Out status ...

    By: Scott Hunter , 13 days ago
    Posted in: Open Forum

    Since agents can now log in and out of ring groups, we would really like to be able to see who is logged in and who is not in the Ring Group Summary in 8x8 Analytics or somewhere else. The ability for supervisors to log them in and out would be a bonus. ...