Support

I can't be the only user that thinks the Contact Center should have roles with the designations of Queues, Phone Setup and etc? The manual process is a bummer. #ContactCenter ------------------------------ Jonathan Lam ----------------------- ...

Is it possible to Auto-Activate All Users dependent on Agent Groups in Contact Center? It is becoming a forgetful task each time I setup a user. #ContactCenter ------------------------------ Jonathan Lam ------------------------------

We have been experiencing this issue for a long time. It doesn't happen to every agent or every day, but it is enough to be noticeable and annoying. We have been through MANY rounds of troubleshooting with Support and there isn't a solution. The agents ...

Hi Liam, thank you for contributing to the 8x8 Community. From the error message you are receiving 407 (Authentication Error) this originates from incorrect 3rd party credentials used. From the screenshot attached, we can see the User must be ...

Hi Jonathan, The agent workspace is browser based and doesn't require the 8x8 work desktop app. We have had the same setup for 12 months without issues until a few weeks ago. Thanks ------------------------------ Christopher Liddle ---------- ...