Support

Hi Nick, Sorry to hear you are having issues. Could you message me with the support case number, so we can deal with this for you? ------------------------------ Alison Stewart 8x8 ------------------------------

I have a ticket open, for 3 weeks now, and cannot get a reply from support on this, and they have just stopped replyng, and stopped trying to fix my problem. I am so frustrated. They have not stopped billing me for my service however. #CustomerExperience ...

We did try the Poly Y splitter, but it did not work. Short of purchasing numerous specialized training headsets, I haven't found a viable analog option. If anyone has a recommendation on headsets this will work on, I'm open. ------------------------------ ...

I apologize if I'm missing the point. And, this maybe overly obvious. But, a USB-->analog--> Y-splitter for the headsets isn't an option in this case? This is how I recall being trained year ago. I just sat next the agent and we both wore headsets ...

I can confirm that queues and groups are totally independent. ------------------------------ Alisha Marcom ------------------------------