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 Microsoft Teams with 8x8

Rod Capobianco's profile image
Rod Capobianco posted 06-14-2022 09:38
Has anyone had any luck utilizing Microsoft Teams as a calling platform via 8x8? We have the Microsoft Teams E3 license, and the Microsoft Teams Phone Standard plan, and the 8x8 Teams Integration package, but we cannot get the dial pad to enable in Microsoft Teams.
Eric Nye's profile image
Eric Nye posted 06-14-2022 10:22
We have it working with a large user base but it took us some fine tuning with our technical contacts to get it going. We have our AD/Azure administrators add the External Teams Telephony license and then create the users in 8x8. Once we sync using the 8x8 / Teams sync portal the dial pad shows up pretty soon after. Sometimes it requires the user to log out of Teams and back in.

I would suggest working through tech support.
Ged Attwood's profile image
Ged Attwood posted 06-15-2022 05:05
Hi Rod,
We use Teams and 8x8 with ~700 of our users odd issues here and there but as long as you remember its two seperate phones systems and apply policies to stop thing breaking it works well ( e.g. decide on VM on 8x8 or Teams, turn off teams call forward).
The main reasons for the dia​ler not appearing is either MS license or left over attributes in Azure AD for Skype for Business etc. I presume you use Azure AD connector you need to clear these attributes

msRTCSIP-PrimaryUserAddress,msRTCSIP-PrimaryHomeServer, msRTCSIP-UserEnabled, msRTCSIP-OptionFlags, msRTCSIP-UserPolicies, msRTCSIP-DeploymentLocator, msRTCSIP-FederationEnabled, msRTCSIP-InternetAccessEnabled.
in Powershell it would be

get-aduser username|set-aduser -clear msRTCSIP-PrimaryUserAddress,msRTCSIP-PrimaryHomeServer,msRTCSIP-UserEnabled,msRTCSIP-OptionFlags,msRTCSIP-UserPolicies, msRTCSIP-DeploymentLocator, msRTCSIP-FederationEnabled, msRTCSIP-InternetAccessEnabled

Hope that helps :-)
Ged

Pamela Jeter's profile image
Pamela Jeter posted 06-15-2022 09:46
We had this issue as well and what it ended up being for us is that the MSTeams Admin connector that you use to sync 8x8 and Teams had to be run multiple times. I would make sure to filter the view of employees to only show users with errors, otherwise it will show as synched and all is well.  The other piece we found, is that the users with the error was either missing the checkbox in 8x8 console to integrate with Teams, OR they had not been assigned a Teams standard phone license. So we could add those, then have to go back and sync again until no errors were found.