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 Sudden issue with AudioCodes multi-port IP to Analog devices

Jordan Nolan's profile image
Jordan Nolan posted 06-24-2022 06:42
We first installed 4 Audio Codes MP114 and MP124 devices 3 years ago.  They have been working fine at 3 different sites.  Over the past week at all 3 sites they have all stopped working. You pick up the phone and get a dial tone, but when you dial, it goes busy.  Incoming calls go to VM or whatever is configured for when the phone is offline.

All VVX350 phones are working fine and so are the single Polycom ATA devices.  Is anyone else using these devices having issues all of a sudden?
Jahmal Abbott's profile image
Level 1 Contributor Jahmal Abbott posted 07-02-2022 13:55
Thanks for sharing Jordan and I'm sorry to hear this. I'm not familiar with the operation of the devices but I am, in general, familiar with high capacity analog gateways.

Curious if you're able to ping these units from your network? Also, if this device has the ability, can you ping back to the 8x8 data centers?
Eric Nye's profile image
Eric Nye posted 07-06-2022 07:39
Hi Jordan,

We have deployed about 20 of the MP112 units and had a while where a few of them stopped working or were unable to get inbound calls but could make outbound. We had a case opened and 8x8 never really found the cause for it but deleting the 8x8 profiles, then factory defaulting the devices was what we had to do in the end. It was a pain but was the only way to get it done.