Thank you for reaching out, Tom; we appreciate your proactive approach in seeking to review and optimize your current set-up.
While we understand the value of an on-site visit, 8x8 currently does not offer on-site visits. Instead, we provide comprehensive support through our dedicated support team, who are highly experienced in assisting customers remotely to ensure their systems run smoothly.
Additionally, we also offer options for enhanced support, such as a Technical Account Manager or Advanced Technical Support, which can provide you with an even more tailored experience at an additional cost. If you are interested in exploring these options, I encourage you to reach out to your sales representative, who will be more than happy to discuss the details with you.
However, for any immediate issues or support needs, our team is always available to help. You can reach out to our support team as explained here, and they will ensure you get the help you need promptly. ------------------------------
Alina Maxim
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Original Message:
Sent: 10-24-2024 11:38
From: Tom Higgins
Subject: On-site review of system
How do I go about setting up an on-site visit to review my system and update, if necessary? Thanks
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Tom Higgins
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