Open Forum

We have a large deployment and have the need for creating some contacts that can appear in our mobile-versions of 8x8. There are thousands of these devices in our stores and they do not have Outlook or access to any shared contact lists from our company. Manually entering them into each device would be possible but impractical.  

I would like to have the ability to create/import/maintain lists of outside contacts which can be either Site or Company specific in the "Contact Directory Scope" in admin. For instance, our one division might want a list of their division-specific vendors to appear, but we wouldn't want all of those contacts in the Company-Wide list.

This type of feature has existed in traditional phone systems for decades. Does anyone have a clever way to solve this? If you find this feature useful, can you please also submit feedback on this item within the 8x8 Work app "submit feedback" section so we can gather some momentum on this?

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Eric Nye
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We have already been told to create Ring Groups for each contact and then call forward them to the desired external phone number.  This is cumbersome and also will not display the outgoing target phone number in the contact record. It will also not display that contact as a match on an incoming call.

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Eric Nye
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Original Message:
Sent: 01-17-2023 09:01
From: Eric Nye
Subject: Speed Dialing/System or Site Lists

We have a large deployment and have the need for creating some contacts that can appear in our mobile-versions of 8x8. There are thousands of these devices in our stores and they do not have Outlook or access to any shared contact lists from our company. Manually entering them into each device would be possible but impractical.  

I would like to have the ability to create/import/maintain lists of outside contacts which can be either Site or Company specific in the "Contact Directory Scope" in admin. For instance, our one division might want a list of their division-specific vendors to appear, but we wouldn't want all of those contacts in the Company-Wide list.

This type of feature has existed in traditional phone systems for decades. Does anyone have a clever way to solve this? If you find this feature useful, can you please also submit feedback on this item within the 8x8 Work app "submit feedback" section so we can gather some momentum on this?

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Eric Nye
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Hi Eric,

If this is just for Mobile Apps then you can add them within the Admin Console --> Contacts section. To segregate the contacts by site, I would recommend doing this by "Department" within the contact itself. You can then sort by Department within the 8x8 app for easy access

Hope this helps,
Ben

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Ben Elsden
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Original Message:
Sent: 01-17-2023 09:04
From: Eric Nye
Subject: Speed Dialing/System or Site Lists

We have already been told to create Ring Groups for each contact and then call forward them to the desired external phone number.  This is cumbersome and also will not display the outgoing target phone number in the contact record. It will also not display that contact as a match on an incoming call.

------------------------------
Eric Nye

Original Message:
Sent: 01-17-2023 09:01
From: Eric Nye
Subject: Speed Dialing/System or Site Lists

We have a large deployment and have the need for creating some contacts that can appear in our mobile-versions of 8x8. There are thousands of these devices in our stores and they do not have Outlook or access to any shared contact lists from our company. Manually entering them into each device would be possible but impractical.  

I would like to have the ability to create/import/maintain lists of outside contacts which can be either Site or Company specific in the "Contact Directory Scope" in admin. For instance, our one division might want a list of their division-specific vendors to appear, but we wouldn't want all of those contacts in the Company-Wide list.

This type of feature has existed in traditional phone systems for decades. Does anyone have a clever way to solve this? If you find this feature useful, can you please also submit feedback on this item within the 8x8 Work app "submit feedback" section so we can gather some momentum on this?

------------------------------
Eric Nye
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