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Jonathan Lynn

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RE: Disappointment 8x8 Ability to Resolve Issue

Posted By Jonathan Lynn 03-14-2023 02:56
Found In Egroup: Open Forum \ view thread
We have this issue too. Are you a migrated customer from "Account Manager" to "X-Series"? ------------------------------ Jonathan Lynn ------------------------------

RE: VVX Provisioning

Posted By Jonathan Lynn 03-14-2023 02:40
Found In Egroup: Open Forum \ view thread
Reviewing the logs in the webgui on the affected device is really helpful here. Thankfully the VVX range still have decent logs visible without needing to setup syslog unlike the Obihai based Edge phones. ------------------------------ Jonathan Lynn ------------------------------

RE: VVX Provisioning

Posted By Jonathan Lynn 03-14-2023 02:20
Found In Egroup: Open Forum \ view thread
What provisioning url are you using? What firmware are the phones running and are you seeing the 404 in the phone logs through syslog or the webgui? ------------------------------ Jonathan Lynn ------------------------------

RE: Caller name showing as a colleague...the worlds greatest mystery...

Posted By Jonathan Lynn 03-14-2023 02:05
Found In Community: Open Forum \ view thread
If you lookup that number in Admin Console in the "Phone Numbers" section, Is "Enabled" shown against "External Caller ID", if so, click on the 3 vertical dots, click "Edit shared Caller ID" and enter whatever name you would like this to show instead.

RE: Not all my phones Softkeys are the same setup

Posted By Jonathan Lynn 03-14-2023 02:04
Found In Community: Open Forum \ view thread
Are any of the users dedicated VCC Agents?

RE: VVX Provisioning

Posted By Jonathan Lynn 03-14-2023 02:03
Found In Egroup: Open Forum \ view thread
Please switch the primary and secondary DNS servers and try again. ------------------------------ Jonathan Lynn ------------------------------

Issues for Agents unable to answer calls in North America

Posted By Jonathan Lynn 01-17-2023 09:06
Found In Egroup: Open Forum \ view thread
Our agents in North America are facing issues where they try to answer a call and it's automatically setting them to working offline. Anyone else seeing the same issues? ------------------------------ Jonathan Lynn ------------------------------

RE: VVX Provisioning

Posted By Jonathan Lynn 01-11-2023 06:25
Found In Egroup: Open Forum \ view thread
Are you using 8x8 DNS servers, if so, if you change the primary and secondary around does it work more consistently?

RE: apps.8x8.com down?

Posted By Jonathan Lynn 11-09-2022 08:09
Found In Egroup: Open Forum \ view thread
Looks like it's back up and running again. Hopefully an RFO is published quickly. ------------------------------ Jonathan Lynn ------------------------------

apps.8x8.com down?

Posted By Jonathan Lynn 11-09-2022 06:11
Found In Egroup: Open Forum \ view thread
Symptoms include: "apps.8x8.com is currently unable to handle this request. HTTP ERROR 503" Slow loading/might not fully load Missing application icons (such as no configuration manager for VCC) Anyone else seeing the same? Currently trying to measure the scope of impact to us, e.g. if it's just ...