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Jonathan Lynn

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Posted By Jonathan Lynn 03-14-2023 02:56
Found In Egroup: Open Forum
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We have this issue too. Are you a migrated customer from "Account Manager" to "X-Series"? ------------------------------ Jonathan Lynn ------------------------------
Posted By Jonathan Lynn 03-14-2023 02:40
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Reviewing the logs in the webgui on the affected device is really helpful here. Thankfully the VVX range still have decent logs visible without needing to setup syslog unlike the Obihai based Edge phones. ------------------------------ Jonathan Lynn ------------------------------
Posted By Jonathan Lynn 03-14-2023 02:20
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What provisioning url are you using? What firmware are the phones running and are you seeing the 404 in the phone logs through syslog or the webgui? ------------------------------ Jonathan Lynn ------------------------------
Posted By Jonathan Lynn 03-14-2023 02:05
Found In Community: Open Forum
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If you lookup that number in Admin Console in the "Phone Numbers" section, Is "Enabled" shown against "External Caller ID", if so, click on the 3 vertical dots, click "Edit shared Caller ID" and enter whatever name you would like this to show instead.
Posted By Jonathan Lynn 03-14-2023 02:04
Found In Community: Open Forum
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Are any of the users dedicated VCC Agents?
Posted By Jonathan Lynn 03-14-2023 02:03
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Please switch the primary and secondary DNS servers and try again. ------------------------------ Jonathan Lynn ------------------------------
Posted By Jonathan Lynn 01-17-2023 09:06
Found In Egroup: Open Forum
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Our agents in North America are facing issues where they try to answer a call and it's automatically setting them to working offline. Anyone else seeing the same issues? ------------------------------ Jonathan Lynn ------------------------------
Posted By Jonathan Lynn 01-11-2023 06:25
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Are you using 8x8 DNS servers, if so, if you change the primary and secondary around does it work more consistently?
Posted By Jonathan Lynn 11-09-2022 08:09
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Looks like it's back up and running again. Hopefully an RFO is published quickly. ------------------------------ Jonathan Lynn ------------------------------
Posted By Jonathan Lynn 11-09-2022 06:11
Found In Egroup: Open Forum
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Symptoms include: "apps.8x8.com is currently unable to handle this request. HTTP ERROR 503" Slow loading/might not fully load Missing application icons (such as no configuration manager for VCC) Anyone else seeing the same? Currently trying to measure the scope of impact to us, e.g. if it's just ...