Open Forum

 View Only

  • 1.  How do you manage changing timezones and operating hours messages? Daylight savings ...

    Level 2 Contributor
    Posted 10 days ago

    Hi All,

    After some feedback

    We have daylight savings from Spring to Winter, which changes our timezone by +1 for all Eastern States EXCEPT Queensland. 

    Therefore we've previous had recordings for;

    Operating hours are 8-6 Australian eastern daylight time

    Operating hours are 8-6 Australian eastern standard time


    To my knowledge, we haven't changed these recordings during DST... ever, but if we did we'd have to either


    a) upload the alternate recording for all business specific OOH messages, maybe 5mins per upload at 20 files? (Main IVR and specific ones with email addresses per department)
    b) go into every script and change the recording it uses, maybe 5-10min per script to ensure no mistakes at 40 scripts?

    This sounds kind of... silly to spend this much time every 6 months. How do you manage DST changes in your scripts?

    Cheers!



    ------------------------------
    Ben Fischer
    ------------------------------


  • 2.  RE: How do you manage changing timezones and operating hours messages? Daylight savings ...

    Posted 10 days ago

    Hi Ben,

    Out of curiosity, what content do you need to update at each timezone change?

    Is it just the part of the audio file that states opening hours or is there a lot more that gets updated?

    Is there a simpler solution by mentioning both time zones in the all-year-round recordings?

     




    Original Message


  • 3.  RE: How do you manage changing timezones and operating hours messages? Daylight savings ...

    Level 2 Contributor
    Posted 10 days ago

    Our Main CLOSED schedule and department specific closed.

    Australia has 4 timezones during daylight savings and one specific company we bought years and years ago is based on the other side of the country, so 2 hours? difference at the moment. During daylight savings the 3rd? most populous state is in AEST while the 2 most populous are AEDT. 

    I don't think we've changed the recordings in 4 years... but if we did it would be VERY painful... so surely some other company has optimised the process...



    ------------------------------
    Ben Fischer
    ------------------------------

    Original Message