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Hello Ian,

thank you for being candid; I can see how frustrating it must be to repeat the same steps over and over again with each re-provisioning routine cycle. 

Please expect support to reach out to you regarding this, a ticket was already opened on your behalf.

Hi Alina,

Is there a way that we are able to discover when phones get re-provisioned? I have come across an issue with this particular customer that the phones may have re-provisioned and have also lost VLAN programming which is affecting call quality very badly. 

Thanks, Ian

Hello Ian,

thank you for being candid; I can see how frustrating it must be to repeat the same steps over and over again with each re-provisioning routine cycle. 

Please expect support to reach out to you regarding this, a ticket was already opened on your behalf.

Hello Ian! Depending on how old the de-provisioning event is, support can check the PBX logs and advise. Once the event is older than a couple of weeks at max., the likelihood of finding out when a phone was de-provisioned decreases. In conclusion, please create a ticket as soon as possible so that support can advise you in due time.

Hi Alina,

Is there a way that we are able to discover when phones get re-provisioned? I have come across an issue with this particular customer that the phones may have re-provisioned and have also lost VLAN programming which is affecting call quality very badly. 

Thanks, Ian

Hello Ian! Depending on how old the de-provisioning event is, support can check the PBX logs and advise. Once the event is older than a couple of weeks at max., the likelihood of finding out when a phone was de-provisioned decreases. In conclusion, please create a ticket as soon as possible so that support can advise you in due time.

Hi Alina,

Is there a way that we are able to discover when phones get re-provisioned? I have come across an issue with this particular customer that the phones may have re-provisioned and have also lost VLAN programming which is affecting call quality very badly. 

Thanks, Ian

Hello Ian,

thank you for being candid; I can see how frustrating it must be to repeat the same steps over and over again with each re-provisioning routine cycle. 

Please expect support to reach out to you regarding this, a ticket was already opened on your behalf.

This ought not to affect it. If there is specific VLAN programming within a device, due to the many reasons VLANs are necessary, this should be a stable setting. 

Hello Ian! Depending on how old the de-provisioning event is, support can check the PBX logs and advise. Once the event is older than a couple of weeks at max., the likelihood of finding out when a phone was de-provisioned decreases. In conclusion, please create a ticket as soon as possible so that support can advise you in due time.

Hi Alina,

Is there a way that we are able to discover when phones get re-provisioned? I have come across an issue with this particular customer that the phones may have re-provisioned and have also lost VLAN programming which is affecting call quality very badly. 

Thanks, Ian

Hello Ian! Depending on how old the de-provisioning event is, support can check the PBX logs and advise. Once the event is older than a couple of weeks at max., the likelihood of finding out when a phone was de-provisioned decreases. In conclusion, please create a ticket as soon as possible so that support can advise you in due time.

Hi Alina,

Is there a way that we are able to discover when phones get re-provisioned? I have come across an issue with this particular customer that the phones may have re-provisioned and have also lost VLAN programming which is affecting call quality very badly. 

Thanks, Ian

Hello Ian,

thank you for being candid; I can see how frustrating it must be to repeat the same steps over and over again with each re-provisioning routine cycle. 

Please expect support to reach out to you regarding this, a ticket was already opened on your behalf.

Hello Ian,

I'm sorry that you've had such a frustrating experience.

The only way to make sure custom config changes aren't overridden after a reboot would be for the 8x8 professional services team to create custom config files for your devices and host them on our server. Your sales representative should be able to assist in putting a request in to the PS team so they can give a price quote on the work required. 

I know this probably wasn't the answer you were looking for, but I hope it was helpful.