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Joe Konecny

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8x8 mobile app needs a camera!

Posted By Joe Konecny 08-30-2024 06:34
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Would anyone find it useful if the 8x8 mobile app had a camera? We face some backlash every now and then when we have users who receive a stipend for their personal cell phone for business use. They have the 8x8 app for work calls but have no way to separate personal photos from work related photos. ...

RE: 8x8 mobile app data

Posted By Joe Konecny 08-29-2024 10:26
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Perfect thank you! ------------------------------ Joe Konecny ------------------------------

8x8 mobile app data

Posted By Joe Konecny 08-29-2024 06:04
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When a user has their license revoked for 8x8 x1 or x2 does that prevent the user from seeing data contained in the mobile phone app or does the data stay with the device but they can just no longer place or receive calls? ------------------------------ Joe Konecny ------------------------------

Anyone have trouble receiving SMS messages from T-Mobile

Posted By Joe Konecny 08-16-2024 05:32
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We've had numerous customers (who use T-Mobile) demonstrate to us that they cannot send us SMS messages. The sender receives a message back saying "Sorry this service is not available." I've had employees test it who also have T-Mobile as their provider with the same results. I have a case open for 3 ...

How do SMS campaigns work?

Posted By Joe Konecny 07-30-2024 07:35
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Does 8x8 support actual SMS campaigns? We have sms activated and use it all the time through work.8x8 however we are looking for a true sms campaign. We would send out a message to a group, obtain responses, generate leads, view response metrics etc. Our sales department is looking at software to do ...

Does anyone know how to enable sms for contact center phone numbers?

Posted By Joe Konecny 06-06-2024 07:59
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When I try and enable sms on a phone number that is assigned to the contact center I get the error message "cannot find did binding". Does anyone here know what that means? ------------------------------ Joe Konecny ------------------------------

Is work.8x8 going to be integrated into the contact center?

Posted By Joe Konecny 05-30-2024 08:55
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It seems like I remember that work.8x8 was going to be integrated into the contact center so agents don't need both screens open. Is this happening? ------------------------------ Joe Konecny ------------------------------

RE: Presence not updating.

Posted By Joe Konecny 05-30-2024 06:48
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Not that this helps but it's buggy for us too using work.8x8.com.

Netsuite integration screen pop.

Posted By Joe Konecny 02-07-2024 05:48
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Anyone here using the NetSuite integration? I could use some help getting the screen pop to work and it used to but stopped. Not sure if some setting got changed or what. I've talked to support and escalated it but they can't figure it out. If anyone could walk me through what settings work for you I ...

RE: Blended Outbound and Inbound calls

Posted By Joe Konecny 01-24-2024 06:16
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Definitely need inbound CC metrics. ------------------------------ Joe Konecny ------------------------------

RE: Blended Outbound and Inbound calls

Posted By Joe Konecny 01-24-2024 05:49
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"We try to solve this issue ourselves using "display numbers" on the VCC tenant, so outbound phone codes can be chosen by the agent to show specific (friendly/recognisable) caller id's." I'm not familiar with "display numbers". Can you explain how to set this up? ------------------------------ ...

RE: Blended Outbound and Inbound calls

Posted By Joe Konecny 01-24-2024 05:23
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Contact center agents (especially when calling an established customer for which they are a rep) use work.8x8 to place calls. This is because the caller ID that the customer sees (from work.8x8) is recognizable instead of the customer seeing our contact center caller ID. However, when an agent uses work.8x8 ...

RE: Blended Outbound and Inbound calls

Posted By Joe Konecny 01-23-2024 08:45
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I got this set up. Much nicer. Now if somehow work.8x8 could affect agent status... ------------------------------ Joe Konecny ------------------------------

RE: Timesheets or equivalent

Posted By Joe Konecny 01-15-2024 05:12
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Yeah you can set a filter for the agent. I have one scheduled for each agent we have. ------------------------------ Joe Konecny ------------------------------

RE: Blended Outbound and Inbound calls

Posted By Joe Konecny 01-12-2024 11:45
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One more thing about this... Before I posted this I had a call with support who told me there was no way to do this. The discussion of the queue never even came up. So I'd say support doesn't know about it either. ------------------------------ Joe Konecny ------------------------------

RE: Timesheets or equivalent

Posted By Joe Konecny 01-12-2024 11:41
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There's an agent status change report. ------------------------------ Joe Konecny ------------------------------

RE: Blended Outbound and Inbound calls

Posted By Joe Konecny 01-12-2024 11:30
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...which I should add that none of our agents really want to do because it has none of your contacts from work.8x8 (which we use as the endpoint) They were just trying to use it because they want their status as busy when making a call. Another great thing would be if work.8x8 could set their CC status ...

RE: Blended Outbound and Inbound calls

Posted By Joe Konecny 01-12-2024 11:27
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We're not using a queue at this point. Manually calling out through the CC dialer. I assume that the outbound phone codes don't play a role in this case? ------------------------------ Joe Konecny ------------------------------

RE: Blended Outbound and Inbound calls

Posted By Joe Konecny 01-12-2024 11:20
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Well... Outgoing calls do not mark the agent as "busy". So the agent has to manage it themselves by setting their status as "working offline" or they will receive incoming calls while they are already on a call. Fairly contradictory as they are certainly not working offline. ------------------------------ ...

RE: Can we have shared phone number?

Posted By Joe Konecny 12-18-2023 05:22
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I should have clarified but these are not contact center users. ------------------------------ Joe Konecny ------------------------------