Open Forum

We use ebay for one of our marketplace channels and apparently ebay support requires calls to come from the number registered on our account.  Of course you can only register one number on ebay and I have multiple agents that need to call support.  Does anyone know how we can make calls from multiple users appear to be coming from the same number?  These users also need their normal phone numbers under most circumstances.  FWIW we are using SSO with Azure.

I believe you set this up in Config Manager > Outbound Phone Codes.

Our departments choose the brand they are calling from and the CLI number appears as below. I didn't setup, but now maintain it. 

I should have clarified but these are not contact center users.

Yes.  On the User, set the External Caller ID to the phone number you want to present.  

I do it all the time for users that do not want their DID to show.  I present the company main number.