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Jordan Nolan

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Need Overhead Paging options for 8x8

Posted By Jordan Nolan 08-20-2025 05:04
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On our sites we have multiple buildings that are spread out so running additional wiring for overhead paging is going to be problematic. We wanted to see what other 8x8 users are doing for overhead paging using your network infrastructure. At a couple of sites we put in some Algo 8160 loud devices ...

RE: SMS Campaign

Posted By Jordan Nolan 07-16-2024 09:24
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Yes, I had a working campaign since August 2022, but for some reason when they had the "issue" last month where most of their clients lost their SMS, someone cause my campaign to be resumbitted then rejected. They are now telling me that they will NOT resubmit my campaign unless we put this that ...

What license is needed for an a loud ringer?

Posted By Jordan Nolan 02-10-2024 04:07
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We have Poly VVX 350 phones in some noisy areas, so we got a few of those Algo 8180 Loud Ringers. They need extensions of their own to work, but using my existing X2 licenses is clearly a waste so I wanted to see what is the cheapest license that will work with the devices. They way they are setup to ...

New users can't SMS externan numbers unless Support manually fixes their account

Posted By Jordan Nolan 01-28-2024 15:59
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We only send one on one text to each other, or external contact and also use it for some business related 2FA. However, about a year or so ago, 8x8 (or the government, or whoever???) made it a requirement for us to create a SMS campaign. Now when we create a new user and enable SMS, they get assigned ...

RE: Can we have shared phone number?

Posted By Jordan Nolan 01-28-2024 15:35
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Yes. On the User, set the External Caller ID to the phone number you want to present. I do it all the time for users that do not want their DID to show. I present the company main number. ------------------------------ Jordan Nolan ------------------------------

Adding 8x8 phone number to a Teams Room (Poly Studio X)

Posted By Jordan Nolan 04-23-2023 10:30
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We have some Poly Studio X devices setup as Teams Rooms. We are currently using the Teams Room Standard license which includes Phone System where we can add a Dial Plan. This enables the Dial Pad on the device so we can make standard calls from the device. MS eliminated the Teams Room Standard license ...

RE: DND not causing a ring group to run When all members are busy rule

Posted By Jordan Nolan 03-28-2023 04:56
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Hi Alison, Thanks for the article, but it does not appear to pertain to my issue. Our main number is able to connect to the ring group and the forwarding points to an internal user, not an external number.

RE: Not all my phones Softkeys are the same setup

Posted By Jordan Nolan 03-27-2023 15:07
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No, none are VCC agents

DND not causing a ring group to run When all members are busy rule

Posted By Jordan Nolan 03-27-2023 13:15
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We have a ring group setup with two people who act as the Operator. There are times when both these people may be at a training or unavailable for a variety of reasons. We do not want to add another person to the ring group permanently, but we do want to give the regular members the ability to get the ...

Not all my phones Softkeys are the same setup

Posted By Jordan Nolan 03-10-2023 11:16
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We have about 200 of the Poly VVX 350 or 450 phones. I am noticing that quite a number of them have different soft key setups under the display. For example many of my users have a Transfer key, but many do not. I don't want to have to go phone by phone and configure them so is there a way to deploy ...

Set two phones to point to the same Voicemail box

Posted By Jordan Nolan 02-09-2023 09:03
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I have a user that has a phone upstairs (Ext 1001) and downstairs (Ext 1002). I set the phones so they each have the other's line appear. This works well, except for having two voice mail boxes. Is there a way to configure the Forwarding Rules so an unaswered call on 1002 goes to the 1001 voicemail ...

Sudden issue with AudioCodes multi-port IP to Analog devices

Posted By Jordan Nolan 06-24-2022 06:37
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We first installed 4 Audio Codes MP114 and MP124 devices 3 years ago. They have been working fine at 3 different sites. Over the past week at all 3 sites they have all stopped working. You pick up the phone and get a dial tone, but when you dial, it goes busy. Incoming calls go to VM or whatever is configured ...