We did try the Poly Y splitter, but it did not work. Short of purchasing numerous specialized training headsets, I haven't found a viable analog option. If anyone has a recommendation on headsets this ...

I apologize if I'm missing the point. And, this maybe overly obvious. But, a USB-->analog--> Y-splitter for the headsets isn't an option in this case? This is how I recall being trained year ago. I just ...

I can confirm that queues and groups are totally independent. ------------------------------ Alisha Marcom ------------------------------

I wanted to confirm that agents would receive inbound calls based on their assigned queues regardless of what group they are in. We are looking into using groups to create tasks for inbound leads and want ...

My organisation also requires a solution for this problem, so it would be great if we could get an answer. ------------------------------ Christopher Liddle ------------------------------

This may be oddly specific, but in our call center, we prefer to have the trainee or shadow sitting next to the call center representative, but able to listen to the calls through their own headset. Historically, ...