Hi Liam, thank you for contributing to the 8x8 Community. From the error message you are receiving 407 (Authentication Error) this originates from incorrect 3rd party credentials used. From the screenshot ...

Hi Jonathan, The agent workspace is browser based and doesn't require the 8x8 work desktop app. We have had the same setup for 12 months without issues until a few weeks ago. Thanks ------------------------------ ...

Hi, Are your agents using 8x8 Work Desktop to answer the calls?

We have started to encounter an issue with the agent workspace over the last few weeks. On every first call after the user signs in there is no audio i.e. The agent cannot hear the customer and they have ...

Hello, I'm working on a school intercom system "Rauland TelecenterU", trying to get calls to be routed to Voip phones using Brekeke PBC Pro as a middleware. Reviewing this article helped me get the Inbound ...

I'm running iOS 26.1 on an iPhone 17 Pro. Since upgrading from iOS18.X on a 14 Pro I've noticed that often once the call is connected the call almost freezes. The connection timer is running but pure silence ...