Hi Adrian! Thank you for taking the time to document this clearly. Detailed requests like this help us immensely :) You've identified something that genuinely matters: the current "revoked" language ...

When an administrator removes someone from an 8x8 Work chat room, the platform publicly posts wording such as: "AQ revoked full access from RB." This wording creates a serious workplace communication ...

Great question! You're not missing anything. That automated queue-building capability isn't available in the standard product today. However, we're currently in beta for automatic interaction evaluation ...

Hi, Thank you for reaching out! As you're accessing 8x8 through a reseller partner, your account is managed by them directly, so they'll be best placed to help you add a mobile number for call forwarding. ...

Bonjour, Je souhaite rajouter un numéro de téléphone portable afin que les utilisateurs qui souhaitent renvoyer leurs appels puissent le faire sur ce numéro. Désolée, je débute sur 8x8. Merci d'avance, ...

I'm helping a client migrate from a system where they could have their QM system automatically pick and queue-up Interactions to be Evaluated. Basically set a criteria for the system to find X number of ...