Discussion Posts

We have created a custom report that groups interactions by wrap up code which is extremely helpful to get a pulse on the various types of inbound calls we receive. My question is- is there a way for this metric to be monitored as a live dashboard ...

We are also experiencing this issue intermittently. Was a cause ever identified for @Dan Sigmund @Dan Sigmund ? And if so, what was the resolution, if any? Also @Alison Stewart , it would help if root causes and resolutions were shared openly on ...

Any participant should be able to start meetings on your tenant without first signing in as a moderator. Could you please try starting the meeting again with the settings as currently displayed? If it still doesn't work, please let us know exactly ...

I can't be the only user that thinks the Contact Center should have roles with the designations of Queues, Phone Setup and etc? The manual process is a bummer. #ContactCenter ------------------------------ Jonathan Lam ----------------------- ...

Is it possible to Auto-Activate All Users dependent on Agent Groups in Contact Center? It is becoming a forgetful task each time I setup a user. #ContactCenter ------------------------------ Jonathan Lam ------------------------------

We have been experiencing this issue for a long time. It doesn't happen to every agent or every day, but it is enough to be noticeable and annoying. We have been through MANY rounds of troubleshooting with Support and there isn't a solution. The agents ...

Hi Liam, thank you for contributing to the 8x8 Community. From the error message you are receiving 407 (Authentication Error) this originates from incorrect 3rd party credentials used. From the screenshot attached, we can see the User must be ...

I'm running iOS 26.1 on an iPhone 17 Pro. Since upgrading from iOS18.X on a 14 Pro I've noticed that often once the call is connected the call almost freezes. The connection timer is running but pure silence - I can't hear them and they can't hear me. ...

Yes, they said due to a system glitch it got suspended but will be resumed but what is happening as soon as Cancellation team reactivated it. It generates another automatic ticket created by the system for the cancellation and now it has been happening ...

We also want to see this feature implemented. Blocking calls for all extensions is unnecessarily cumbersome. ------------------------------ Thomas Kline ------------------------------