Discussion Posts

Hi Jon, we're sorry for the frustration you have had getting your service cancelled. One of the Cancellation Managers will reach out to you to resolve this issue. ------------------------------ Alison Stewart 8x8 ------------------------------

Thanks for the update Justin - somewhat relieved that it's not just an issue we are facing! Interestingly though we aren't using wildcards at the end of the words and it still reports incorrectly. We have the word "problem" in our complaint category, ...

Hi Gavin, We do have this feature in BETA. If you are interested in finding out more, please reach out to your CSM/AM. ------------------------------ Alison Stewart 8x8 ------------------------------

Not sure if there were stability issues before but I was finally able to download a statement. ------------------------------ Howard Josephson ------------------------------

Hi Michael & Thank you for posting exactly this "opportunity!" Our company has asked for inbound only call recording in 8x8 Work (non-contact center). For legal purposes, our company does not want to record outbound calls because of two party notification ...

Hi Ashish, Is there something we can help you with? ------------------------------ Alison Stewart 8x8 ------------------------------

Since agents can now log in and out of ring groups, we would really like to be able to see who is logged in and who is not in the Ring Group Summary in 8x8 Analytics or somewhere else. The ability for supervisors to log them in and out would be a bonus. ...

As I replied in your previous post re Contact Center Roles, We understand how time-consuming the current manual steps can be when configuring Contact Center users, o ur Product team is aware of both of this request and agrees there is clear value ...

Jonathan, thanks for raising this, as well as the Auto-Activate All Users question. We understand how time-consuming the current manual steps can be when configuring Contact Center users, especially around assigning roles for Queues, Phone Setup, ...

Hi Neal, thank you for your request. There is a feature request already open for this request, the reference number is XR-5896. ------------------------------ Alison Stewart 8x8 ------------------------------