Support

Hi Jon, we're sorry for the frustration you have had getting your service cancelled. One of the Cancellation Managers will reach out to you to resolve this issue. ------------------------------ Alison Stewart 8x8 ------------------------------

Thanks for the update Justin - somewhat relieved that it's not just an issue we are facing! Interestingly though we aren't using wildcards at the end of the words and it still reports incorrectly. We have the word "problem" in our complaint category, ...

Thesauruses at the ready!

We have had the same issue and are working with 8x8 support to resolve this. This is a recent response i have received: Speech Analytics sentiment in 8x8 QM is automatically calculated from the full call transcript using an internal word-based ...

I have tried for more than a month to cancel our service immediately, but have been unsuccessful. Since February 4th, when I filed my first request, the only response I have received is a form email stating that my account will be closed on a future date. ...