Support

Thank you Mattics for reaching out to them. They finally replied with a confirmation for some of the licenses I want to cancel. They left out 2 that I also want to cancel, so I sent a reply in the comment section to verify that those will also be cancelled. ...

Hi @INFO LM ! I see that your case is assigned to a cancellation specialist. I have messaged them and I hope you get a response soon! I'll follow up soon to see that you've gotten everything straightened out. Filing a cancellation case is the ...

I'm trying to do a partial cancellation of our unassigned licenses, including numbers we aren't using. I filled out a ticket last week. I have tried to connect with support via Otto/chat and it just never loads. I can't find a phone number to call. I ...

Great question @Steve White , and the good news is it's a config pattern rather than a limitation. Here are a set of options that you can follow, let me know if you have further questions! Why you're hearing both prompts You have two separate ...

I need some community best practices please. I have AA routing to Ring Group and during both Lunch hours and After hours it will play the appropriate Prompt there but also the "during business hours" prompt from the Ring Group. All prompts are correct ...