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Since agents can now log in and out of ring groups, we would really like to be able to see who is logged in and who is not in the Ring Group Summary in 8x8 Analytics or somewhere else. The ability for supervisors to log them in and out would be a bonus. ...

As I replied in your previous post re Contact Center Roles, We understand how time-consuming the current manual steps can be when configuring Contact Center users, o ur Product team is aware of both of this request and agrees there is clear value ...

Jonathan, thanks for raising this, as well as the Auto-Activate All Users question. We understand how time-consuming the current manual steps can be when configuring Contact Center users, especially around assigning roles for Queues, Phone Setup, ...

Hi Neal, thank you for your request. There is a feature request already open for this request, the reference number is XR-5896. ------------------------------ Alison Stewart 8x8 ------------------------------

Hi, My company needs to transfer alot of calls to various client payment lines or even back to 8x8 channels while using Contact Centre Agent Workspace, however whenever we do this we have to transfer as a warm as cold transfer is always greyed out. ...