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We did try the Poly Y splitter, but it did not work. Short of purchasing numerous specialized training headsets, I haven't found a viable analog option. If anyone has a recommendation on headsets this will work on, I'm open. ------------------------------ ...

I apologize if I'm missing the point. And, this maybe overly obvious. But, a USB-->analog--> Y-splitter for the headsets isn't an option in this case? This is how I recall being trained year ago. I just sat next the agent and we both wore headsets ...

I can confirm that queues and groups are totally independent. ------------------------------ Alisha Marcom ------------------------------

I wanted to confirm that agents would receive inbound calls based on their assigned queues regardless of what group they are in. We are looking into using groups to create tasks for inbound leads and want to make sure changing the groups will not affect ...

My organisation also requires a solution for this problem, so it would be great if we could get an answer. ------------------------------ Christopher Liddle ------------------------------