Discussion Posts

Since agents can now log in and out of ring groups, we would really like to be able to see who is logged in and who is not in the Ring Group Summary in 8x8 Analytics or somewhere else. The ability for supervisors to log them in and out would be a bonus. ...

As I replied in your previous post re Contact Center Roles, We understand how time-consuming the current manual steps can be when configuring Contact Center users, o ur Product team is aware of both of this request and agrees there is clear value ...

Jonathan, thanks for raising this, as well as the Auto-Activate All Users question. We understand how time-consuming the current manual steps can be when configuring Contact Center users, especially around assigning roles for Queues, Phone Setup, ...

Hi Neal, thank you for your request. There is a feature request already open for this request, the reference number is XR-5896. ------------------------------ Alison Stewart 8x8 ------------------------------

Hi Xavier, I am looking into a similar integration. Were you able to find the proper features to connect 8x8 to a CRM other than Salesforce?" Best, Gerardo Rodriguez ------------------------------ Gerardo Rodriguez ------------------ ...

Hi Kathy, we're sorry you are having these difficulties. I can see our support team are helping you, as this is something where they will need to look at your individual system to assist. ------------------------------ Alison Stewart 8x8 ---------- ...

Hi Stephanie, we apologise for the incident that is causing the issue you described. You can review the incident here and subscribe to get updates 8x8, Inc status page. ------------------------------ Alison Stewart 8x8 --------------------------- ...

Thank you, Allison. I made a test call just now today at 11:33am Eastern and the problem continues. From my T-Mobile cell to my 8x8 1199 number Anthony ------------------------------ Anthony Stiso ------------------------------

Hi Bradley, Thank you for contributing to the 8x8 Community. Currently, tracking interactions by wrap-up code is only available via custom reports and isn't a live dashboard metric yet. We truly appreciate the feature request; I've shared this with ...

Large Tenant Mode creates a dependency on running manual sync's anytime there is a change on the Microsoft Tenant. We're in the same position, using large tenant mode, where "auto-sync" is not even close to being automatic and I've had to continue using ...