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  • Posted in: Open Forum

    Hi Steve lets grab a slot next week and chat on this, if it suits. thanks, ------------------------------ Jono McKenzie ------------------------------

  • Posted in: Open Forum

    Hi Alex, Thank you for taking the time to share this - and we're truly sorry for the experience you had. This is not the standard of support we hold ourselves to, and we sincerely apologise. We will review what happened and follow up with you privately. ...

  • Posted in: Open Forum

    There is this functionality: Help Center - Nomadic 911: 8x8 Voice for Teams Configuration , maybe it could be expanded/enhanced in a similar way across both voice for teams and 8x8 work?

  • Posted in: Open Forum

    https://github.com/121Gamer/8x8-USERs-to-BigQuery GitHub GitHub - 121Gamer/8x8-USERs-to-BigQuery: Google Apps Script for fetching 8x8 User Details via the SCIM API and loading them into a Google BigQuery ...

    1 person likes this.
  • Posted in: Open Forum

    Hi Jon, we're sorry for the frustration you have had getting your service cancelled. One of the Cancellation Managers will reach out to you to resolve this issue. ------------------------------ Alison Stewart 8x8 ------------------------------

  • Posted in: Open Forum

    Thanks for the update Justin - somewhat relieved that it's not just an issue we are facing! Interestingly though we aren't using wildcards at the end of the words and it still reports incorrectly. We have the word "problem" in our complaint category, ...

  • Posted in: Open Forum

    Hi Gavin, We do have this feature in BETA. If you are interested in finding out more, please reach out to your CSM/AM. ------------------------------ Alison Stewart 8x8 ------------------------------

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    RE: Caviti

    Posted in: Open Forum

    Not sure if there were stability issues before but I was finally able to download a statement. ------------------------------ Howard Josephson ------------------------------

  • Posted in: Open Forum

    Hi Michael & Thank you for posting exactly this "opportunity!" Our company has asked for inbound only call recording in 8x8 Work (non-contact center). For legal purposes, our company does not want to record outbound calls because of two party notification ...

  • Posted in: Open Forum

    Hi Ashish, Is there something we can help you with? ------------------------------ Alison Stewart 8x8 ------------------------------

Latest Q&A Posts


All Community Threads

Thread Subject Replies Last Post Community
ICA - Intelligent Customer Assistant (Cognigy)
   
1 yesterday by Steve ONeal Open Forum
Terrible experience with both AI bot and customer service chat
   
1 17 days ago by Alex Verbeck Open Forum
Setting your Emergency Address
   
2 03-23-2026 by Alex Heer Open Forum
Two Useful 8x8 API Tools - Happy to share!
   
0 03-22-2026 by Jason API Test Open Forum
Cancelling Service
   
1 03-11-2026 by Jon Melchi Open Forum
Voice Transcripts, emotion analysis and call tagging
   
3 03-11-2026 by Lee Heppenstall Open Forum
Agent workspace live transcriptions
   
1 03-10-2026 by Gavin Moore Open Forum
Caviti
   
2 03-05-2026 by Howard Josephson Open Forum
   
2 03-05-2026 by Michael Jones Open Forum
Access Webhook in 8x8
   
1 03-03-2026 by Ashish Varma Admin Open Forum
Showing 1 to 10 of 560 threads (560 total posts)