Discussion Posts

Hi Liam, thank you for contributing to the 8x8 Community. From the error message you are receiving 407 (Authentication Error) this originates from incorrect 3rd party credentials used. From the screenshot attached, we can see the User must be ...

Hi Jonathan, The agent workspace is browser based and doesn't require the 8x8 work desktop app. We have had the same setup for 12 months without issues until a few weeks ago. Thanks ------------------------------ Christopher Liddle ---------- ...

I'm running iOS 26.1 on an iPhone 17 Pro. Since upgrading from iOS18.X on a 14 Pro I've noticed that often once the call is connected the call almost freezes. The connection timer is running but pure silence - I can't hear them and they can't hear me. ...

Hi Dan, we're sorry you are having issues logging in to your account. We have raised a support case. A member of the team will be in contact with you shortly. ------------------------------ Alison Stewart 8x8 ------------------------------

Yes, they said due to a system glitch it got suspended but will be resumed but what is happening as soon as Cancellation team reactivated it. It generates another automatic ticket created by the system for the cancellation and now it has been happening ...

Hi Thomas, thank you for your contribution to the 8x8 Community. We're sorry to hear you're experiencing difficulties. I've shared this with our Product Team, and they will provide a response shortly. ------------------------------ Alison Stewart 8x8 ...

We also want to see this feature implemented. Blocking calls for all extensions is unnecessarily cumbersome. ------------------------------ Thomas Kline ------------------------------

Hello, I'm reaching out to connect with fellow 8x8 administrators to learn about any Custom CRM solutions you've successfully implemented to enhance your organization's phone service capabilities. Additionally, I'd appreciate insights on specific 8x8 ...

The same thing is happening to me right now. I'm pissed and about to start talking with other companies. I have a zero balance on my account and they suspended it this morning with no warning and no reason. ------------------------------ Felicia Guzman ...

Hi Kaila, thanks for sharing this feedback. You're right, transferring a call directly to voicemail is currently only possible from the desktop app or desk phone, not the mobile app. Our Product team is aware of this gap and would like to know if you're ...