Discussion Posts

Hi There Can somebody help me please coze 8x8 just lock my account for no reason and I am loosing my business somebody had like this issue before ?????? #PowerofYou #CustomerExperience #Testimonials #ContactCenter #UnifiedCommunications #CommunicationsAPIs ...

Same with Hanger Inc. This would be helpful for us too. ------------------------------ Roland Ramirez ------------------------------

Hi Kaila, thanks for sharing this feedback. You're right, transferring a call directly to voicemail is currently only possible from the desktop app or desk phone, not the mobile app. Our Product team is aware of this gap and would like to know if you're ...

I'm not aware of any bulk methods, I believe that even 8x8 professional services teams face the same manual steps as we do as customers. Nothing about VCC configuration scales easily in my past experience. ------------------------------ Jonathan Lynn ...

Hi Joey. Thanks so much for sharing this idea - a scheduled report showing unread voicemails is definitely an interesting suggestion. At the moment, this feature isn't part of our current roadmap or backlog. However, we appreciate you taking ...

When our global customers win, we win. We've won 50 G2 badges Fall 2025 for our performance across all global regions with small, mid-size, and enterprise businesses. From CCaaS to UCaaS, to video conferencing and VoIP, we're proud to be thousands of ...

Cheers! We've won the Platinum Pinnacle Award for AI-Powered Marketing Innovation, for trailblazing use of AI in marketing strategies, thanks to The #powerofyou campaign! We dedicate this win to our incredible customers, the real heroes of the ...

Algo definitely has solutions for that. Their products play nice with Poly's Multicast protocol. At least that's what I remember unless things have changed in the last few years. ------------------------------ Steve ONeal ------------------ ...

I believe 8x8 Work Call Queues could work for this use case. The call queue member can login and out of the queue from their 8x8 Work app. I'm not aware of any other way to easily solve for your use case in the 8x8 Work (UC) only ecosystem. ------------------------------ ...

XR-3969 is my feature request for "Private DIDs for internal routing". At least I think that would potentially simplify the mechanism, being able to claim DID's which aren't routing outside of the 8x8 ecosystem (customer account) etc. ------------------------------ ...