Discussion Posts

Thank you for raising this topic. Our team is running into the same limitation in our setup. Having user-specific list controls for External Caller ID selection is essential for smooth operations. Given that 8x8 Contact Center already supports grouping ...

Hi everyone! So this topic was brought up recently and I posted that this is a project that the product team is working on , as seen in the below thread. Thread ------------------------------ Mattics Phi ------------------------------

Hi David! Let me follow up with the PM for this to get the right documentation for you! Cheers ------------------------------ Mattics Phi ------------------------------

Hi Steve, I will refer to our product team and get back to you. Thank you for your constribution. ------------------------------ Alison Stewart 8x8 ------------------------------

Hi Steve, Thank you for your contribution to the Community. Let me see if I can find a feature request relating to this issue, if not we will get oe raised. ------------------------------ Alison Stewart 8x8 ------------------------------

Hi Trent, 8x8 can't determine what constitutes a spam call, so we can't filter them. You could set up an initial greeting with options to be selected, so legitimate callers can be put through. Please let us know if you need help with setting that up. ...

You're very most welcome! Please let me know if there is anything else you need from my side! ------------------------------ Mattics Phi ------------------------------

Great question @Steve White , and the good news is it's a config pattern rather than a limitation. Here are a set of options that you can follow, let me know if you have further questions! Why you're hearing both prompts You have two separate ...

Hi @Valerie Gonzalez ! Thanks for posting this great question, and good news! This is actually something the engineering team is already working on. Your case was automatically linked to that active project. We don't have an exact release date ...

Hi @Adrian Quinn , I see there is a submission for this request in our tracker right now for HearthFire Psychology. I will follow up with the PM to add more urgency to it. Thanks! ------------------------------ Mattics Phi ------------- ...