Discussion Posts

Latest Discussion Posts

  • Posted in: Open Forum

    Hi Adrian! Thank you for taking the time to document this clearly . Detailed requests like this help us immensely :) You've identified something that genuinely matters: the current "revoked" language in room membership notifications doesn't reflect ...

  • Posted in: Open Forum

    Hi, Thank you for reaching out! As you're accessing 8x8 through a reseller partner, your account is managed by them directly, so they'll be best placed to help you add a mobile number for call forwarding. I'd recommend contacting your ...

  • Posted in: Open Forum

    Hi Nick, Sorry to hear you are having issues. Could you message me with the support case number, so we can deal with this for you? ------------------------------ Alison Stewart 8x8 ------------------------------

  • Posted in: Open Forum

    We did try the Poly Y splitter, but it did not work. Short of purchasing numerous specialized training headsets, I haven't found a viable analog option. If anyone has a recommendation on headsets this will work on, I'm open. ------------------------------ ...

  • Posted in: Open Forum

    I can confirm that queues and groups are totally independent. ------------------------------ Alisha Marcom ------------------------------

  • Posted in: Open Forum

    Hi Steve lets grab a slot next week and chat on this, if it suits. thanks, ------------------------------ Jono McKenzie ------------------------------

  • Posted in: Open Forum

    Hi Alex, Thank you for taking the time to share this - and we're truly sorry for the experience you had. This is not the standard of support we hold ourselves to, and we sincerely apologise. We will review what happened and follow up with you privately. ...

  • Posted in: Open Forum

    There is this functionality: Help Center - Nomadic 911: 8x8 Voice for Teams Configuration , maybe it could be expanded/enhanced in a similar way across both voice for teams and 8x8 work?

  • Posted in: Open Forum

    https://github.com/121Gamer/8x8-USERs-to-BigQuery GitHub GitHub - 121Gamer/8x8-USERs-to-BigQuery: Google Apps Script for fetching 8x8 User Details via the SCIM API and loading them into a Google BigQuery ...

    1 person likes this.
  • Posted in: Open Forum

    Hi Jon, we're sorry for the frustration you have had getting your service cancelled. One of the Cancellation Managers will reach out to you to resolve this issue. ------------------------------ Alison Stewart 8x8 ------------------------------

Latest Q&A Posts

  • Mattics Phi's profile image

    RE: Auto scheduling QM Evaluations

    Answered in: Open Forum

    Great question! You're not missing anything. That automated queue-building capability isn't available in the standard product ...

  • Steve ONeal's profile image

    Auto scheduling QM Evaluations

    Asked in: Open Forum

    I'm helping a client migrate from a system where they could have their QM system automatically pick and queue-up Interactions ...


All Community Threads

Thread Subject Replies Last Post Community
Feature Request: Replace punitive wording for chat membership changes
   
1 2 days ago by Mattics Phi
Original post by Adrian Quinn
Open Forum
Auto scheduling QM Evaluations
   
1 9 days ago by Mattics Phi
Original post by Steve ONeal
Open Forum
Renvoi d'appels
   
1 9 days ago by Alison Stewart
Original post by Admin Karine
Open Forum
does anyone know how to talk to someone at 8x8 support?
   
1 05-28-2026 by Alison Stewart
Original post by Nick Curley
Open Forum
Best solution for in person monitoring
   
3 05-15-2026 by Alisha Marcom Open Forum
Relationship between queues and groups
   
1 05-15-2026 by Alisha Marcom
Original post by John Wendt
Open Forum
ICA - Intelligent Customer Assistant (Cognigy)
   
1 05-08-2026 by Jono McKenzie
Original post by Steve ONeal
Open Forum
Terrible experience with both AI bot and customer service chat
   
1 04-22-2026 by Alison Stewart
Original post by Alex Verbeck
Open Forum
Setting your Emergency Address
   
2 03-23-2026 by Jonathan Lynn
Original post by Alex Heer
Open Forum
Two Useful 8x8 API Tools - Happy to share!
   
0 03-22-2026 by Jason API Test Open Forum
Showing 1 to 10 of 566 threads (566 total posts)