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We are trying to work with a 3rd party on leveraging their Screen Pop into the Contact Center. For a custom screen pop you can specify a URL for the 3rd party. Our 3rd party wants us to specify the callers number (ANI) and callers name into that URL but I can't find any variables to use to supply that ...

Have you looked at using Call Queues vs. Ring Groups for this situation? (yes, you need X2 or higher license for this) Queues will allow your agents to sign-in/sign-out of the queue. When your 2 main agents are unavailable the 3rd agent can sign in and receive calls. If your agents sign out of their ...

Yes, same problem but the 8x8 status page says no issues . . . very frustrating. Dave Kooistra

So there is an "Audit Events" interface that is available but you have to beg to get it turned on in your environment. It's not perfect (doesn't really highlight what was changed but it at least let's you know something was changed and by whom). ------------------------------ David Kooistra ------ ...

I'm new to this community . . . is there a mechanism within the community where members can suggest enhancements and other members can add their support for the enhancement. Many vendors have such a feature. I've been told by 8x8 that unless they receive significant support for a proposed feature it's ...