Hi David, in order to have some traction here, we have raised a support ticket for you (ref. C5047532) A technical support engineer will contact you shortly
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Alina Maxim
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Original Message:
Sent: 04-25-2024 06:44
From: David Kooistra
Subject: Variables available to Contact Center Integration Screen Pop
We are trying to work with a 3rd party on leveraging their Screen Pop into the Contact Center. For a custom screen pop you can specify a URL for the 3rd party. Our 3rd party wants us to specify the callers number (ANI) and callers name into that URL but I can't find any variables to use to supply that information? Does anybody know if there are any variable available to this integration? I realize the URL will send a POST with a bunch of data in it including the needed information but our 3rd party isn't willing to consume the data (which is also frustrating).
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David Kooistra
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