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Justin Mangano

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RE: Voice Transcripts, emotion analysis and call tagging

Posted By Justin Mangano 03-11-2026 06:32
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We have had the same issue and are working with 8x8 support to resolve this. This is a recent response i have received: Speech Analytics sentiment in 8x8 QM is automatically calculated from the full call transcript using an internal word-based algorithm and not just the phrases or topics you configure. ...

RE: US Based Customer Trying to use 8x8 Connect for Mass SMS Campaign.

Posted By Justin Mangano 06-07-2024 08:06
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Hi Samuel, Sal reached out to me to discuss and pursue a solution through Proactive Outreach which sounds like a better fit for our organization. I appreciate the support from the account team! Thanks, Justin M. ------------------------------ Justin Mangano ------------------ ...

US Based Customer Trying to use 8x8 Connect for Mass SMS Campaign.

Posted By Justin Mangano 06-06-2024 09:55
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US Based Customer Trying to use 8x8 Connect for Mass SMS Campaign. Has anyone successfully used this. Bonus if you are in the USA. 8x8 Connect Support was unable to process payments for me. " Ari - 8x8 Technical Support (8x8) Jun 7, 2024, 00:38 GMT+8 Dear Justin Regrettably, ...

RE: PowerBI / PowerQuery with 8x8 APIs

Posted By Justin Mangano 04-24-2024 12:56
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Hi @Ben Fischer - did you have any luck with this? I am in the same boat currently. ------------------------------ Justin Mangano ------------------------------

RE: PowerBI Reporting

Posted By Justin Mangano 04-24-2024 12:51
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I was unable to make this work. Is this something 8x8 support can assist with?

VO Export of Call Queue and Ring Group Members

Posted By Justin Mangano 04-15-2024 12:12
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VO Export of Call Queue and Ring Group Members I am looking for a way to export data related to Ring Groups configured and the associated members. Has anyone else mastered this? I have checked all documentation, support, APIs, etc. ... Please help ------------------------------ ...

Looking for automation opportunities with user onboarding / offboarding. Has anyone else had success implementing automation?

Posted By Justin Mangano 04-12-2024 13:06
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Looking for automation opportunities with user onboarding / offboarding. Has anyone else had success implementing automation? ------------------------------ Justin Mangano ------------------------------

RE: Ring Groups dropping calls.

Posted By Justin Mangano 10-03-2023 09:11
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Have you tried recreating the ring group or testing with another ring group? Thanks, Justin Mangano Telecommunications Engineer Senior Business Operations and Technology Solutions T: 602-857-8259 E: justin.mangano@fisglobal.com

RE: Ring Groups dropping calls?

Posted By Justin Mangano 10-03-2023 05:21
Found In Community: Open Forum \ view thread
Johnathan, Can you speak to your experience with this a bit “I'd personally suggest getting the PBX flag which controls "Server side DND : Always Forward to VM status"”

RE: 8x8 VCC After hours report

Posted By Justin Mangano 09-11-2023 16:28
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Customer Experience cannot schedule this report like Analytics. I was able to do this using Interaction Details - Schedule = Closed. ------------------------------ Justin Mangano ------------------------------

8x8 VCC After hours report

Posted By Justin Mangano 09-11-2023 11:58
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Hi fellow forum peeps, I have a need for a report of all calls that route to my VCC Channel after hours and it surprises me that i am not able to create this. This was a report that was easily created in the historical reports but since that was removed I am struggling. Has anyone been able ...

Advanced Integrations or Professional Services for Analytics for 8x8 Work

Posted By Justin Mangano 07-25-2023 06:56
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Hi forum, We are looking to see if there is anyone out there that was able to integrate with Analytics for 8x8 Work or take on a project with 8x8's professional services to increase the reporting capabilities for VO. if so, can you please provide me some level of detail of the ...

RE: Admin Console | Devices

Posted By Justin Mangano 07-03-2023 09:01
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I have had this issue. We cannot remove it at the front end but 8x8 support can remove at the backend. Push back on their support and they should be able to complete for you. Good luck. ------------------------------ Justin Mangano ------------------------------

RE: 8x8 Advanced Admin Tips and Tricks

Posted By Justin Mangano 05-12-2023 09:14
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This is super helpful - Thank you! ------------------------------ Justin Mangano ------------------------------

RE: 8x8 Advanced Admin Tips and Tricks

Posted By Justin Mangano 05-04-2023 11:03
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i have both of those as well. The others i had which became irrelevant during a recent PBX/Logon updates was for auditing and log on: https://admin.8x8.com/?on=audit.enabled https://sso.8x8.com/sso/login?SSO_FORCE=v1 ------------------------------ Justin Mangano ------------------------- ...

RE: 8x8 Advanced Admin Tips and Tricks

Posted By Justin Mangano 05-04-2023 10:19
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I am not looking for anything specific but do have a few already. Mostly trying to figure out what admin features i am not taking advantage of today that other power users may be aware of. ------------------------------ Justin Mangano ------------------------------

RE: 8x8 Admin Wish List

Posted By Justin Mangano 05-04-2023 10:18
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Hi Eric, Do you know of any other hidden flag URLs 8x8 has? ------------------------------ Justin Mangano ------------------------------

8x8 Advanced Admin Tips and Tricks

Posted By Justin Mangano 05-04-2023 10:11
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I am looking for information regarding the admin features that 8x8 does not display in their KBs. I know there are features and URLs that point to hidden flags within the admin console. Is this information not to be shared with the clients? This seems to be anti-productive. Does anyone have knowledge ...