Open Forum

 View Only
  • 1.  VO Export of Call Queue and Ring Group Members

    Posted 04-15-2024 12:12

    VO Export of Call Queue and Ring Group Members  

    I am looking for a way to export data related to Ring Groups configured and the associated members. Has anyone else mastered this? 

    I have checked all documentation, support, APIs, etc. ... Please help 



    ------------------------------
    Justin Mangano
    ------------------------------


  • 2.  RE: VO Export of Call Queue and Ring Group Members

    Posted 04-16-2024 19:24

    Hey Justin

    We don't use ring groups, but this looks like it will help you out!

    https://developer.8x8.com/analytics/docs/wa-ring-group-summary
    https://developer.8x8.com/analytics/docs/ring-group-member-summary



    ------------------------------
    Ben Fischer
    ------------------------------



  • 3.  RE: VO Export of Call Queue and Ring Group Members

    Posted 04-17-2024 00:24

    I don't think this exists. I asked during deployment and was told no. The API's are for reports only not configuration items. I used to keep all this on 8x8's build, capture document that we used in deployment but after a while I got fed up of updating it!



    ------------------------------
    Lee Heppenstall
    ------------------------------