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Hi fellow forum peeps, 

I have a need for a report of all calls that route to my VCC Channel after hours and it surprises me that i am not able to create this. This was a report that was easily created in the historical reports but since that was removed I am struggling. Has anyone been able to configure anything like this? 

Could you use Customer Experience > Date Range > Custom and set, for example 6PM - 8.30AM? I saw  Business Hours report in Analytics for 8x8 work, not sure if that will help.

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Ben Fischer
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Customer Experience cannot schedule this report like Analytics. I was able to do this using Interaction Details - Schedule = Closed. 

Are you able to use reports in Contact Centre Analytics? You can run interval reports in there. I have something similar and send calls to an "out of hours" channel and report on that.

Detailed reports - Interactions

At the top is the date and time - if you set the intraday time range as your out of hours period you can then add any filters you want and set a schedule using the ellipsis.

I guess the issue with this is that you need to dump it into excel/pbi to do anything useful with it but it should get you over the line