Open Forum

Hello - this is something my management has been requesting for years. We've put in feedback about it, asked our account reps, even brought it up during contract negotiations and it's always fallen on deaf ears. 

This is a viable business use case. For instance I'd like to be able to schedule an email report showing "at 5PM extension 1001 had 11 unread voicemails."  or "this group of extensions had 21 unread voicemails. " 

My management would use this feature to ensure employees are replying to voicemails in a timely manner as well as a metric gauging workload to help us understand if we need to hire more employees. 

There's a clear use case for it and from the outside it doesn't appear to be a crazy ask when the analytics and scheduled emails reporting platform already exists. 
So why can't it be done? 

I guess we need to drum up more support from customers so I am here posting about it. 

If anyone has any input I'd love to hear it! 
Thanks. 

I second this feature request, but for slightly different reasons. If we could run a report on the number of voicemails that a user has, we could easily determine if any user's voicemail is "full" and no longer allowed to accept voicemails (which is limited based on voicemail count, not size). Currently, there is no admin notification, report or any way to determine if a user has ignored their voicemail box (because they also receive them in email) and now cannot get voicemail. Depending solely on users to act on notifications without providing any visibility (or admin notification, or route to a shared/non full mailbox, or anything other than denial of service) is indefensible. I opened a case just to see if any users had full voicemail, and support said they cannot see any voicemail information, there is no report, there are no admin notifications, no call routing based on reaching a full voicemail box, and I would have to engage professional services to purchase a custom voicemail report. Support mentioned a Feature Request REF: XR-8133, but when I asked for the information in that feature request, told me in the support ticket that I could not see the contents of the Feature Request unless I reached out to support. <sigh>. 

Pure apathy form support overall.

Maybe we can crowd fund a professional services engagement for voicemail reporting!

Hello - this is something my management has been requesting for years. We've put in feedback about it, asked our account reps, even brought it up during contract negotiations and it's always fallen on deaf ears. 

This is a viable business use case. For instance I'd like to be able to schedule an email report showing "at 5PM extension 1001 had 11 unread voicemails."  or "this group of extensions had 21 unread voicemails. " 

My management would use this feature to ensure employees are replying to voicemails in a timely manner as well as a metric gauging workload to help us understand if we need to hire more employees. 

There's a clear use case for it and from the outside it doesn't appear to be a crazy ask when the analytics and scheduled emails reporting platform already exists. 
So why can't it be done? 

I guess we need to drum up more support from customers so I am here posting about it. 

If anyone has any input I'd love to hear it! 
Thanks. 

I second this feature request, but for slightly different reasons. If we could run a report on the number of voicemails that a user has, we could easily determine if any user's voicemail is "full" and no longer allowed to accept voicemails (which is limited based on voicemail count, not size). Currently, there is no admin notification, report or any way to determine if a user has ignored their voicemail box (because they also receive them in email) and now cannot get voicemail. Depending solely on users to act on notifications without providing any visibility (or admin notification, or route to a shared/non full mailbox, or anything other than denial of service) is indefensible. I opened a case just to see if any users had full voicemail, and support said they cannot see any voicemail information, there is no report, there are no admin notifications, no call routing based on reaching a full voicemail box, and I would have to engage professional services to purchase a custom voicemail report. Support mentioned a Feature Request REF: XR-8133, but when I asked for the information in that feature request, told me in the support ticket that I could not see the contents of the Feature Request unless I reached out to support. <sigh>. 

Pure apathy form support overall.

Maybe we can crowd fund a professional services engagement for voicemail reporting!

Hello - this is something my management has been requesting for years. We've put in feedback about it, asked our account reps, even brought it up during contract negotiations and it's always fallen on deaf ears. 

This is a viable business use case. For instance I'd like to be able to schedule an email report showing "at 5PM extension 1001 had 11 unread voicemails."  or "this group of extensions had 21 unread voicemails. " 

My management would use this feature to ensure employees are replying to voicemails in a timely manner as well as a metric gauging workload to help us understand if we need to hire more employees. 

There's a clear use case for it and from the outside it doesn't appear to be a crazy ask when the analytics and scheduled emails reporting platform already exists. 
So why can't it be done? 

I guess we need to drum up more support from customers so I am here posting about it. 

If anyone has any input I'd love to hear it! 
Thanks. 

I too would like to see this feature.  Most users have no idea that their voicemails are full.

I second this feature request, but for slightly different reasons. If we could run a report on the number of voicemails that a user has, we could easily determine if any user's voicemail is "full" and no longer allowed to accept voicemails (which is limited based on voicemail count, not size). Currently, there is no admin notification, report or any way to determine if a user has ignored their voicemail box (because they also receive them in email) and now cannot get voicemail. Depending solely on users to act on notifications without providing any visibility (or admin notification, or route to a shared/non full mailbox, or anything other than denial of service) is indefensible. I opened a case just to see if any users had full voicemail, and support said they cannot see any voicemail information, there is no report, there are no admin notifications, no call routing based on reaching a full voicemail box, and I would have to engage professional services to purchase a custom voicemail report. Support mentioned a Feature Request REF: XR-8133, but when I asked for the information in that feature request, told me in the support ticket that I could not see the contents of the Feature Request unless I reached out to support. <sigh>. 

Pure apathy form support overall.

Maybe we can crowd fund a professional services engagement for voicemail reporting!

Hello - this is something my management has been requesting for years. We've put in feedback about it, asked our account reps, even brought it up during contract negotiations and it's always fallen on deaf ears. 

This is a viable business use case. For instance I'd like to be able to schedule an email report showing "at 5PM extension 1001 had 11 unread voicemails."  or "this group of extensions had 21 unread voicemails. " 

My management would use this feature to ensure employees are replying to voicemails in a timely manner as well as a metric gauging workload to help us understand if we need to hire more employees. 

There's a clear use case for it and from the outside it doesn't appear to be a crazy ask when the analytics and scheduled emails reporting platform already exists. 
So why can't it be done? 

I guess we need to drum up more support from customers so I am here posting about it. 

If anyone has any input I'd love to hear it! 
Thanks. 

Hello - this is something my management has been requesting for years. We've put in feedback about it, asked our account reps, even brought it up during contract negotiations and it's always fallen on deaf ears. 

This is a viable business use case. For instance I'd like to be able to schedule an email report showing "at 5PM extension 1001 had 11 unread voicemails."  or "this group of extensions had 21 unread voicemails. " 

My management would use this feature to ensure employees are replying to voicemails in a timely manner as well as a metric gauging workload to help us understand if we need to hire more employees. 

There's a clear use case for it and from the outside it doesn't appear to be a crazy ask when the analytics and scheduled emails reporting platform already exists. 
So why can't it be done? 

I guess we need to drum up more support from customers so I am here posting about it. 

If anyone has any input I'd love to hear it! 
Thanks.