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Love the ideas. Mine is really, really simple. Within 'contacts' in admin provide better capability to add numbers for businesses. The current format is designed for customer contact details. So being able to capture what type of number it is then have an appropriate format to add it into - so things ...

Thanks Jonathan. We worked it out - basically the users local profile contained our inbound primary customer number. With admin, we'd enabled the users 'basic information' to be shown within contact directory. As this persons profile had our inbound number, it was wrongly assuming via work that any calls ...

Hi Matt, From what I understand its cumulative so all time - in terms of a bespoke configuration, I don't think so (other than when you add new topics you can back-date them for a maximum of 6 months - although it takes mine about a day to update due to volumes). Potentially 8x8 could 'customise' the ...

Hi Amye, Go to: 1. Analytics module 2. Select the settings cog in the top right of the screen (near your initials) 3. Select thresholds 4. Select new set 5. Select agents set (you can also do this for queues external to configuration manager) 6. Select new threshold (top right) 7. You can then set up ...

Hi everyone, As has anyone seen an issue whereby a call interaction is labelled as a colleague name within 8x8 work? So, call connects (can be outbound or inbound) but the record shows as being from a single colleague. We think it had something to do with her corporate telephone number being one of our ...