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 Caller name showing as a colleague...the worlds greatest mystery...

Christopher Nicholson's profile image
Christopher Nicholson posted 03-01-2023 07:45

Hi everyone,

As has anyone seen an issue whereby a call interaction is labelled as a colleague name within 8x8 work?

So, call connects (can be outbound or inbound) but the record shows as being from a single colleague. We think it had something to do with her corporate telephone number being one of our main phone lines...and somehow any calls from/into that number now show as her. We've removed it but issue persists.

Any help/advice/counselling welcome.


Jonathan Lynn's profile image
Jonathan Lynn

If you lookup that number in Admin Console in the "Phone Numbers" section, Is "Enabled" shown against "External Caller ID", if so, click on the 3 vertical dots, click "Edit shared Caller ID" and enter whatever name you would like this to show instead.