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Steve ONeal

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ICA - Intelligent Customer Assistant (Cognigy)

Posted By Steve ONeal 05-06-2026 06:41
Found In Egroup: Open Forum \ view thread
Curious if anyone out there is building/maintaining their own ICA (Cognigy) system. If so, how's that going for you? #ContactCenter ------------------------------ Steve ONeal ------------------------------

RE: Need Overhead Paging options for 8x8

Posted By Steve ONeal 08-22-2025 05:53
Found In Egroup: Open Forum \ view thread
Algo definitely has solutions for that. Their products play nice with Poly's Multicast protocol. At least that's what I remember unless things have changed in the last few years. ------------------------------ Steve ONeal ------------------------------