Great question! You're not missing anything. That automated queue-building capability isn't available in the standard product today. However, we're currently in beta for automatic interaction evaluation where interactions are automatically selected and evaluated based on specific rules and group...
I'm helping a client migrate from a system where they could have their QM system automatically pick and queue-up Interactions to be Evaluated. Basically set a criteria for the system to find X number of calls and line them up for the Evaluator to execute. I don't believe there is a function like...