Fortnightly isn't possible to schedule automatically, except for adding every specific date and time in as an exception. You may have more success setting up a flow in the script to process calls a certain way (play a message) if no agents are logged in and then ask the agents to log out during...
Hi I am wondering what the process would be for a new team in 8x8 to have a fortnightly recurrence of a team meeting to tie in with their ivr call script? The ask: Calls must not be put into the queues during the following team meetings: Every other Thursday, 1130-1230 Thanks,
Hi Kevin. This issue was caused by an Elastic Search upgrade, which temporarily affected case-insensitive searches for CDRs. The good news is that a fix for this was released on October 1st. We invite you to try again and let us know if you experience any issues.