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@Jason Aszman - Thank you! I will have my IT team take a deeper look at his settings as I am leaning this way as well since he seems to be the only agent experiencing this. :) @Glen Blow - Thank you for your detailed response around a similar issue you guys are experiencing in the demo environment. I ...

I have an agent who seems to be the only person experiencing this issue. A call will ring through to his line but he will not have the option to answer it and can only decline/reject the call. It seems to be an intermittened problem as well. However, he seems to have no issues getting a chat. I have ...

Hi there, Long time 8x8 user here but one thing I have not determined is how do I see who is waiting in the callback queue that has not queued up? I would love to see this information in detail such as phone number, time entered, and order callback will be called in. Has anyone discovered where we can ...